Veterinary Client Services Lead & Mentor

Sharonvet; Sharon (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with matching options

Paid Time Off

CE Allowance

Employee Pet Discounts

Flexible scheduling options

Job summary

Sharonvet is seeking a Client Service Representative Supervisor to lead our reception team and ensure exceptional client interactions. In this full-time position, you will leverage your background in customer service and veterinary care to mentor your team while fostering a welcoming environment for clients and their pets.

Ideal candidates have strong communication skills, supervisory experience, and a passion for animal welfare. We offer competitive pay up to $22 per hour, with opportunities for bonuses and professional development.

Qualifications

• Minimum 3 years of customer service experience required.
• At least 1 year of veterinary experience required.
• 1–2 years of leadership or supervisory experience preferred.

Responsibilities

• Answer phone calls and emails with professional service.
• Schedule appointments based on patient needs.
• Maintain accurate electronic medical records.

Skills

Customer service

Leadership

Communication skills

Animal handling

Organizational skills

Education

High school diploma

Degree in veterinary or related field

Tools

Electronic medical records

Scheduling software

Job description

Sharonvet is seeking a Client Service Representative Supervisor to lead our reception team and ensure exceptional client interactions. In this full-time position, you will leverage your background in customer service and veterinary care to mentor your team while fostering a welcoming environment for clients and their pets.

Ideal candidates have strong communication skills, supervisory experience, and a passion for animal welfare. We offer competitive pay up to $22 per hour, with opportunities for bonuses and professional development.