Customer Service Lead

AmeriVet Veterinary Partners; Sharon (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with matching options

Paid Time Off

CE Allowance

Employee Pet Discounts

Flexible scheduling options

Bonus pay opportunities

Job summary

A veterinary service provider in Sharon is seeking a Client Service Representative Supervisor to blend exceptional client service with team supervision. The role involves mentoring the reception team, scheduling appointments, and ensuring outstanding client care. Candidates must have 3+ years in customer service and at least 1 year in veterinary settings. This full-time position offers a supportive work environment and benefits such as medical insurance, paid time off, and leadership development opportunities, with pay up to $22 per hour based on experience.

Qualifications

• Minimum 3 years of customer service experience is required.
• At least 1 year of veterinary experience is required.
• 1–2 years of leadership or supervisory experience is preferred.

Responsibilities

• Schedule appointments based on patient needs.
• Recruit, onboard, and train new reception team members.
• Address performance concerns professionally.

Skills

Customer service experience

Communication skills

Organizational skills

Empathy

Education

High school diploma

Degree in veterinary or related field

Tools

Scheduling software

Electronic medical records

Job description

Sharon Vet Clinic

Who Are We Looking For?

Are you a passionate veterinary receptionist ready to grow your leadership skills and help develop a strong, motivated reception team? Do you enjoy teaching and mentoring others? Do you love partnering with clients to help them reach their pets’ medical goals?

Client Service Representative Supervisor

Client Service Representative Supervisor is an exciting opportunity to join our dynamic general practice team. This leadership role blends exceptional client service with team supervision and operational support. As both a Client Service Representative and Supervisor, you will serve as the first and last point of contact for our clients while guiding and supporting the reception team to ensure outstanding client and patient experiences.

Key Responsibilities

Client Service & Communication

• Answer phone calls and emails promptly with professional, friendly service
• Schedule appointments based on patient needs and veterinarian availability
• Send appointment reminders, confirmations, and follow-ups using our electronic systems
• Re-engage inactive clients through outbound calls
• Greet clients warmly and ensure a positive visit experience
• Demonstrate empathy and professionalism, especially with emotional or concerned clients
• Provide accurate post‑visit instructions and promote preventive care services

Patient Records & Technology

• Maintain accurate electronic medical records
• Process billing transactions (credit cards, digital payments, financing options, insurance claims)
• Maintain organized communication and scheduling systems

Leadership & Supervision

• Ensure practice scheduling supports both client access and medical efficiency
• Recruit, onboard, and train new reception team members
• Provide mentorship, coaching, and performance feedback
• Address performance concerns with professionalism and accountability
• Audit end‑of‑day procedures and ensure operational accuracy
• Update and maintain training materials
• Foster a culture of accountability, teamwork, and exceptional customer service

What Skills & Experience Should You Have?

• High school diploma (required)
• Degree in veterinary or related field (preferred)
• Minimum 3 years of customer service experience (required)
• At least 1 year of veterinary experience (required)
• 1–2 years of leadership or supervisory experience (preferred)
• Strong verbal and written communication skills
• Knowledge of animal handling, patient care principles, and common veterinary medications
• Strong organizational and operational skills
• Demonstrated patience, empathy, and professionalism
• Comfort with scheduling software and electronic medical records

Why Work with Sharon Vet Clinic?

We are committed to elevating the culture within our practice while delivering the highest standard of veterinary medicine. Our goal is to ensure that every client and patient experiences warmth, empathy, and excellence at every visit.

We offer:

• Electronic Medical Records
• A positive, team‑oriented work environment
• A supportive leadership team
• Strong emphasis on leadership development and professional growth

Benefits

• Pay up to $22 per hour (based on experience)
• Bonus pay opportunities
• Medical, Dental & Vision Insurance
• 401(k) with matching options
• Paid Time Off
• CE Allowance
• Employee Pet Discounts
• Life Insurance
• Flexible scheduling options

Working Conditions

• Full‑time position
• Monday–Friday with some weekend hours
• Fast‑paced, dynamic environment
• Ability to lift 40 pounds and perform occasional physical tasks

If you are looking to make a meaningful difference in the lives of pets and their people while growing your leadership career, we would love to hear from you.

Apply today and become part of the Sharon Vet Clinic team!

At AmeriVet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.