Veterinary Client Services & Billing Specialist

Vicar Operating, Inc. dba VCA; Ontario Center (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA California Veterinary Specialists in Ontario is seeking a Customer Service Representative to join our busy 24/7 hospital team, dedicated to exceptional client care and accurate medical billing. You will help set the tone for the practice by delivering empathy, clear communication and timely updates to owners and staff, while ensuring correct coding and billing guidelines are followed.

This role requires attention to detail, reliability and teamwork in a fast-paced veterinary environment,

Responsibilities

• Captures and reviews daily charges from the Electrical Medical Records via WoofWare to ensure standard coding and billing guidelines are followed correctly.
• Communicates effectively with providers or clinical staff to obtain missing or incomplete information and to update owners regarding finances.
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner.
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/services received or being received to a patient.
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting.
• Maintains professional and courteous relationships with all team members and adheres to attendance policies.
• Alerts department manager of any issues needing further research.

Job description

VCA California Veterinary Specialists in Ontario is seeking a Customer Service Representative to join our busy 24/7 hospital team, dedicated to exceptional client care and accurate medical billing. You will help set the tone for the practice by delivering empathy, clear communication and timely updates to owners and staff, while ensuring correct coding and billing guidelines are followed.

This role requires attention to detail, reliability and teamwork in a fast-paced veterinary environment,