Client Service Representative

Vicar Operating, Inc. dba VCA; Ontario Center (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid vacation

401(k)

Pet care discounts

Job summary

VCA California Veterinary Specialists in Ontario is seeking a Customer Service Representative to join our busy 24/7 hospital team, dedicated to exceptional client care and accurate medical billing. You will help set the tone for the practice by delivering empathy, clear communication and timely updates to owners and staff, while ensuring correct coding and billing guidelines are followed.

This role requires attention to detail, reliability and teamwork in a fast-paced veterinary environment,

Responsibilities

• Captures and reviews daily charges from the Electrical Medical Records via WoofWare to ensure standard coding and billing guidelines are followed correctly.
• Communicates effectively with providers or clinical staff to obtain missing or incomplete information and to update owners regarding finances.
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner.
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/services received or being received to a patient.
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting.
• Maintains professional and courteous relationships with all team members and adheres to attendance policies.
• Alerts department manager of any issues needing further research.

Job description

If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 10 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

SUMMARY

As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.
• Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/s received or being received to a patient.
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting
• Must maintain professional and courteous relationships with all team members at all times.
• Must have predictable and consistent attendance and follow all attendance and lunch policies
• Alerts department manager of any issues needing further research.

SECONDARY RESPONSIBILITIES

• Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.
• Utilizes the correct coding initiative when billing for multiple services during the same encounter
• Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.
• Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies.
• IE Helping the client apply for Care Credit.
• Utilizes various coding and billing references to resolve complex billing scenarios.
• Consistently follows internal coding and billing protocols and policies.
• Demonstrates a commitment to expand coding & billing knowledge by participating in various continuing education opportunities each year.
• Demonstrates a positive willingness to take on additional assignments and responsibilities.
• Assisting CSRs and other Coordinators when needed.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

COMPENSATION

Compensation: $18 -$20/ hour Compensation is negotiable based on education, experience, and other relevant credentials.

BENEFITS

• We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine.

We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.