Experienced ER Coordinator

Mars Petcare; Ontario, Northern (CA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Shift differential for weekends

Full benefits package

Job summary

VCA California Veterinary Specialists in Ontario, CA is seeking an ER Coordinator as part of the Client Service Representative Team. You will help set the tone for the practice by building trust with clients and coordinating care with ER staff and DVMs.

The role requires strong attention to detail, excellent communication, and the ability to work unsupervised in a fast-paced environment. You will handle billing tasks, explain charges to clients, and support CSRs and other coordinators.

Qualifications

• Strong communication skills with clients and staff.
• Attention to detail in billing and coding.
• Ability to work in a fast-paced hospital environment.
• Willingness to work unsupervised and be a self-starter.

Responsibilities

• Captures and reviews daily charges from WoofWare to ensure proper coding.
• Communicates with providers and staff to obtain missing information and updates owners on finances.
• Provides treatment plans for inpatient and outpatient diagnostics and hospitalization.
• Posts payments to patient accounts at time of service.
• Audits and balances daily payment totals across treatments.

Skills

Communication skills

Attention to detail

Teamwork

Fast-paced environment

Self-starter

Tools

WoofWare

Job description

If you are interested in transferring to a hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For over 15 years we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for an experienced motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

SUMMARY

As part of the Client Service Representative Team, the Coordinator will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The ER Coordinator, must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, be able to work well with ER Staff, multiple DVMs, other teams, have outstanding communication skills, and the ability to work unsupervised.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Captures and reviews daily charges from the Electrical Medical Records via WoofWare, to ensure standard coding and billing guidelines are followed correctly.
• Communicates effectively and respectfully, both in verbal and written form, with providers or clinical staff to obtain missing or incomplete information as well as updating owners regarding finances
• Provides treatment plans for inpatient and outpatient diagnostics, procedures and hospitalization in a timely manner
• Accurately posts all payments paid at the time of service to the patient’s account.
• Audits and balances daily payment totals to treatment/s received or being received by patients
• Reviews and finalizes patient accounts prior to the close of the work day, with time permitting
• Must maintain professional and courteous relationships with all team members at all times.
• Must have predictable and consistent attendance and follow all attendance and lunch policies
• Alerts department manager of any issues needing further research.

SECONDARY RESPONSIBILITIES

• Maintains strong knowledge of veterinary medicine and veterinary terminology, as well as various VCA coding and billing guidelines.
• Utilizes the correct coding initiative when billing for multiple services during the same encounter
• Informs Patient owners, Doctors and various support staff when additional account balance reviews are needed.
• Researches financial rejections and works cooperatively with appropriate staff to resolve discrepancies. ie Helping the client apply for Care Credit, offer appropriate financial advice
• Utilizes various coding and billing references to resolve complex billing scenarios.
• Consistently follows internal coding and billing protocols and policies.
• Demonstrates a commitment to expand coding & billing knowledge by participating in various continuing education opportunities each year.
• Demonstrates a positive willingness to take on additional assignments and responsibilities.
• Assisting CSRs and other Coordinators when needed.

COMPENSATION

Compensation is negotiable based on education, experience, and other relevant credentials. $4/hr Shift differential available for weekend and later hours. This position will be full-time (4) 10-hour shifts and will include at least 1 weekend day (Saturday or Sunday) each week.

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), CE allowance, generous employee pet discounts and more!

BENEFITS

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com