Pet Care Client Experience Specialist

Marsveterinary; Shelton (CT); On-site; USD 22,041 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in Shelton, CT seeks a friendly Client Service Representative to be the welcoming face of the practice. You will greet clients and pets, answer phones, schedule visits, and explain services and fees clearly to build trust.

This role supports medical records management, follow-up calls, and product recommendations, including prescriptions. The team emphasizes service excellence, training, and a culture that fosters growth and care for pets and owners.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound follow-up calls and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including education on general pet care
• Managing medical records, charts, reports and correspondence

Job description

VCA Animal Hospitals in Shelton, CT seeks a friendly Client Service Representative to be the welcoming face of the practice. You will greet clients and pets, answer phones, schedule visits, and explain services and fees clearly to build trust.

This role supports medical records management, follow-up calls, and product recommendations, including prescriptions. The team emphasizes service excellence, training, and a culture that fosters growth and care for pets and owners.