Client Service Representative

Dewittvets; Tampa (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Performance bonuses

Mentorship program

Career growth opportunities

Mental health resources

Paid time off

Job summary

Animal Doctors of South Tampa is a busy walk-in veterinary hospital seeking a friendly, organized Client Service Representative to join our team in the Tampa Bay area.

As a CSR, you will greet clients and their pets, answer phones, gather patient history, schedule appointments, and process payments while supporting the medical team in a fast-paced environment.

We value compassionate, patient, and capable individuals who can multitask and maintain accurate records in our practice management system.

Qualifications

• Previous veterinary reception or healthcare front-desk experience.
• Ability to multitask in a fast-paced environment.
• Comfortable learning and using computer systems and veterinary software.

Responsibilities

• Welcome clients and their pets with a friendly, professional attitude.
• Answer phones and respond to client questions and requests.
• Schedule and coordinate appointments and follow-up care.
• Process payments, financing, and other transactions accurately.
• Maintain accurate client and patient information in our practice management system.
• Support the veterinary team and assist with reception duties as needed.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Tools

Practice management software

Veterinary software

Job description

Client Service Representative page is loaded## Client Service Representativelocations: ADST - Tampa, FLtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR109346Client Service RepresentativeAnimal Doctors of South Tampa**Competitive Pay Based on Experience**Full-Time | Monday-Friday, Rotating Saturday ScheduleAnimal Doctors of South Tampa is looking for a friendly, organized, and compassionate Client Service Representative (CSR) to join our team! We are a busy walk-in veterinary hospital serving the Tampa Bay area, providing wellness and vaccination care, urgent and critical care, dentistry, and a variety of surgeries.As one of the first points of contact for our clients, you will play an important role in creating a positive experience for both pets and their families. If you enjoy working with people, love animals, and can stay calm and organized in a fast-paced environment, we'd love to hear from you!**Key Responsibilities:*** Welcome clients and their pets with a friendly, professional attitude* Answer phones and respond to client questions and requests* Gather accurate patient history and information and communicate appropriately with the medical team* Schedule and coordinate appointments and follow-up care* Provide clients with clear discharge and follow-up instructions* Process payments, financing, and other transactions accurately* Maintain accurate client and patient information in our practice management system* Send appointment reminders, confirmations, and follow-up communications* Make outbound calls to help reconnect with clients who are overdue for care* Educate clients about preventive care, hospital services, and available resources* Help maintain a clean, organized, and welcoming reception area* Work closely with our veterinary team to keep patient flow moving efficiently* Assist with other hospital and client-service needs throughout the day**Qualifications:*** Previous **veterinary reception, veterinary customer service, healthcare reception, or similar experience required*** Able to work rotating Saturdays* Excellent communication and customer service skills* Comfortable working in a busy, fast-paced environment* Strong organization and attention to detail* Ability to multitask while maintaining a positive and professional attitude* Comfortable learning and using computer systems and veterinary software* Compassionate and comfortable communicating with clients who may be stressed or emotional* A genuine love for animals and interest in veterinary medicine* High school diploma or equivalent* **Competitive pay based on experience*** **Training and development opportunities** to help you grow your skills and career* **Mentorship and career growth opportunities*** **Performance bonus opportunities*** **Mental health and employee support resources*** **Supportive, collaborative team environment*** **Benefits available through AmeriVet**At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.Here's what you can expect when you join our team:* Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.* Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.* Health, dental, vision, life insurance, and mental health resources to support your overall well-being.* Generous paid time off and holidays, because your personal time matters.* A supportive, collaborative environment where everyone feels a sense of belonging.Please note: Any Benefits listed above apply to full-time employees.At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.