Experienced Customer Service Representative

Vicar Operating, Inc. dba VCA; Eugene (OR); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Pet discounts

Paid vacation and sick time

Job summary

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to become the welcoming face of our four-doctor practice. You will help set the tone for every visit and build trust with pet parents.

In this full-time CSR role, you will greet clients, manage appointments, handle payments, and educate clients on basic pet care while supporting the hospital’s daily operations in a collaborative environment.

Qualifications

• Previous customer service experience preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet clients and assist them and their pets during visits.
• Answer and direct incoming calls and manage appointment scheduling.
• Explain services and fees, and process payments to clients.
• Educate clients on basic pet care and non-medical topics.
• Maintain accurate client and patient records and ensure hospital cleanliness.

Job description

Join Our Family at VCA Delta Oaks Animal Hospital

Position: Customer Service Representative

Location: Eugene, OR

Employment Type: Full-Time

Are you seeking a hospital team that fosters connection and collaboration, while providing the support and resources to help you thrive professionally? If so, we would love to connect with you.

VCA Delta Oaks Animal Hospital in Eugene, OR is seeking a Customer Service Representative to join our one-of-a-kind, four-doctor general practice.

About Us

VCA Delta Oaks has a long-standing client base, often serving multiple generations of families and their pets. We are proud of the exceptional care we provide and the relationships we build with our clients. Located in Eugene, our hospital offers access to a wide range of outdoor activities and a vibrant local restaurant and brewery scene.

Position Overview

As a Client Service Representative (CSR), you are the welcoming face of our hospital and a vital part of our client experience. You help set the tone for every visit and build lasting trust with pet parents.

Key Responsibilities

• Greet clients and assist them and their pets into exam rooms
• Answer and direct incoming telephone calls
• Schedule and confirm appointments
• Conduct follow-up calls and outreach to prospective clients
• Present and explain services and fees, including processing payments
• Recommend and assist with product and service purchases
• Educate clients on basic pet care and non-medical topics
• Maintain accurate records, charts, reports, and correspondence
• Support hospital cleanliness and upkeep both inside and outside

Who We’re Looking For

Whether you’re an experienced CSR or new to the field and seeking mentorship, our team is excited to meet you. We value individuals with a positive attitude, strong communication skills, and a passion for providing excellent client service.

Why Join the VCA Family?

• Access to the resources of a large veterinary network
• Career development and leadership opportunities
• Tuition support and continuing education allowances
• Veterinary Technician license reimbursement
• Mental wellness resources (e.g., Headspace subscription)
• Competitive compensation and referral bonuses
• Comprehensive benefits including: Medical, dental, and vision insurance
• Life, long-term, and short-term disability insurance
• Paid parental leave
• Paid vacation and sick time
• 401(k) retirement plan
• Generous employee pet care discounts
• *Benefits and programs may vary based on role and location.

Join a collaborative and supportive team where your contributions matter.

Benefits

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.