Veterinary Client Service Representative - Work/Life Balance

VCA Animal Hospitals, Inc; Louisville (CO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Holiday pay

401(k)

Generous pet care discounts

Continuing education opportunities

Free CE

Headspace subscription

Lyra mental health resources

Financial wellness resources

Scrubs provided

Job summary

VCA Centennial Valley Animal Hospital in Louisville, Colorado seeks a Veterinary Receptionist / Exam Room Assistant (ERA) for a full-time schedule with no Sundays and no late nights, rotating Saturdays. Join a compassionate team dedicated to Fear Free–focused care for a diverse pet patient base.

Multi-task in a fast-paced setting while delivering exceptional client service and patient support. Personnel will greet clients, manage appointments, assist with exams, and support doctors and

Qualifications

• Positive attitude, love of animals and teamwork skills.
• Customer service skills.
• Phone skills.
• Multi-tasking skills.
• Attention to detail.

Responsibilities

• Welcome clients and their pets with a warm, friendly attitude.
• Answer phones, schedule appointments, and assist clients with questions.
• Check clients in and out and help ensure a smooth visit from beginning to end.
• Communicate clearly and compassionately with clients regarding their pet's care.
• Process payments and assist with estimates and treatment plans.
• Maintain accurate client and patient information.
• Work closely with the medical team to keep appointments moving efficiently.
• Prepare exam rooms and assist with patient flow.
• Obtain and record patient histories and vital information.
• Assist doctors and technicians during appointments.
• Safely handle and restrain dogs, cats, and other species.
• Assist with collecting samples and performing basic patient care tasks.
• Prepare patients and equipment for procedures.
• Help maintain clean, organized, and well-stocked treatment and exam areas.
• Provide compassionate, Fear Free–focused handling to help reduce patient stress.
• Assist with patient discharge instructions and client education.

Skills

Positive Attitude

Love of Animals

Teamwork Skills

Customer Service Skills

Phone Skills

Multi-tasking Skills

Attention to Detail

Job description

Veterinary Receptionist/Client Service Representative/ERA - Work/Life Balance Schedule

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Veterinary Receptionist / Exam Room Assistant (ERA)

VCA Centennial Valley Animal Hospital – Louisville, Colorado

Full-Time | No Sundays | No Late Nights | Rotating Saturdays

VCA Centennial Valley Animal Hospital is looking for a Veterinary Receptionist / Exam Room Assistant to join our fun, collaborative, and compassionate team!

We are an AAHA-accredited, small animal hospital with a diverse patient base including dogs, cats, rabbits, birds, reptiles, and other exotic pets. We pride ourselves on providing high-quality medicine while creating a comfortable, low-stress experience for both pets and their people.

Ideal candidates should possess:

Positive Attitude, Love of Animals and Teamwork Skills

Customer Service Skills

Phone Skills

Multi-tasking Skills

Attention to Detail

What You'll Do

This is a dual-role position that combines exceptional client service with hands-on patient support .

Client Service Responsibilities:

• Welcome clients and their pets with a warm, friendly attitude.
• Answer phones, schedule appointments, and assist clients with questions.
• Check clients in and out and help ensure a smooth visit from beginning to end.
• Communicate clearly and compassionately with clients regarding their pet's care.
• Process payments and assist with estimates and treatment plans.
• Maintain accurate client and patient information.
• Work closely with the medical team to keep appointments moving efficiently.

Exam Room Assistant Responsibilities:

• Prepare exam rooms and assist with patient flow.
• Obtain and record patient histories and vital information.
• Assist doctors and technicians during appointments.
• Safely handle and restrain dogs, cats, and other species.
• Assist with collecting samples and performing basic patient care tasks.
• Prepare patients and equipment for procedures.
• Help maintain clean, organized, and well-stocked treatment and exam areas.
• Provide compassionate, Fear Free–focused handling to help reduce patient stress.
• Assist with patient discharge instructions and client education.

What We're Looking For

We are looking for someone who is:

• Friendly, personable, and genuinely enjoys working with people and animals.
• Comfortable working in a fast-paced veterinary environment.
• A strong communicator and team player.
• Dependable, organized, and able to multitask.
• Comfortable handling animals safely and respectfully.
• Able to remain calm and professional during challenging situations.
• Willing to learn and grow within the veterinary field.
• Passionate about providing an excellent client and patient experience.

Veterinary experience is preferred, but we are willing to train the right candidate with a great attitude and willingness to learn.

Why VCA Centennial Valley?

We are a team-oriented hospital that believes work should be both meaningful and fun. Our team works collaboratively to provide excellent medicine while supporting one another.

We practice Fear Free–focused care and use gentle, kind, and respectful animal handling techniques. We have a strong commitment to patient comfort and strive to make every visit as positive as possible.

You'll have the opportunity to work alongside experienced veterinarians, RVTs, veterinary assistants, and client service professionals while gaining exposure to many areas of veterinary medicine.

Benefits

VCA offers a comprehensive benefits package, including:

• Medical, dental, and vision insurance for full-time associates
• Paid vacation
• Sick time
• Holiday pay
• 401(k)
• Associate health and wellbeing resources
• Headspace subscription
• Lyra mental health resources
• Financial wellness resources
• Scrubs provided
• Generous personal pet care discounts
• Continuing education opportunities
• Free CE
• VetGirl and NAVTA subscriptions and more!

Schedule

Work/Life Balance is important to us!

• No Sundays
• No late nights
• Saturdays on rotation
• Full-time position

Pay

$18-$20.20/hr

Accepting applications thru 10/1/2026

VCA Centennial Valley Animal Hospital

Louisville, Colorado

Come be part of a team that believes exceptional veterinary care starts with exceptional people.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com