Client Service Representative / Veterinary Receptionist

VCA Animal Hospitals, Inc; Los Angeles (CA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Pet care discounts

Paid time off

Holidays & sick days

Professional development assistance

Job summary

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles is seeking a Customer Service Representative (CSR) to be the first point of contact for clients and patients. You will greet clients, handle calls, schedule appointments, explain fees, and educate clients on medical vs.

non-medical pet care while supporting doctors and staff in a fast-paced veterinary hospital. The ideal candidate has 3+ years in client service, excellent communication, reliability, and a passion for

Qualifications

• 3+ years of experience in client service
• Reliability
• Desire to exceed client expectations of service
• Strong attention to detail
• Previous experience in the medical field
• Experience in veterinary medicine, with specialty medicine experience being a plus
• Compassion for pets and people
• Thriving in a fast-paced environment and managing well under pressure
• Exceptional communication skills
• Responsible, honest and accountable
• High emotional intelligence

Responsibilities

• Warmly greet clients in person or over the phone.
• Handle telephone calls, texts, emails, WOOFware and Teams messages.
• Manage patient check-ins, appointment scheduling, and confirmations.
• Explain treatment plan fees and invoicing to clients.
• Provide information about our products and services, including educating clients on medical vs. non-medical pet care.
• Offer alternate payment methods to clients.
• Manage patient records for appointments.
• Oversee electronic medical records, reports, and correspondences.
• Ensure appointments, medical records, and electronic payments are well-organized.
• Demonstrate a commitment to continuous learning in veterinary administration, with a strong focus on customer service.
• Make quality decisions to choose the most appropriate course of action.
• Develop and maintain excellent listening and communication skills with management, doctors, clients, and associates.
• Participate in webinars and other continuing education opportunities to expand knowledge and skills.

Skills

Customer service

Communication

Emotional intelligence

Reception experience

Tools

WOOFware

Job description

Join Our Team as a Customer Service Representative (CSR)!

Who We Are:

VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency

About Us:

At VCA Animal Specialty & Emergency Center (ASEC), we are a multi-specialty and emergency practice located in the vibrant community of West Los Angeles. Our commitment to providing exceptional veterinary care has made us a cornerstone in the community for over 15 years. We offer a wide range of specialized services, including Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology. To learn more about us, visit our website: VCA ASEC Website.

Why We Need You:

As a Customer Service Representative (CSR) at VCA ASEC, you play a vital role in making our clients' worst days a bit better, ensuring pets receive top-notch care, and helping our doctors perform at their best. You are the face of our hospital and the first step in building trust with our clients, enabling us to provide outstanding care to pets in need. We are on a mission to expand our team and elevate our customer service to new heights.

What this job entails:

In this dynamic role, you will work collaboratively with our team to support and care for our clients and patients. Your skills in staff and client relations, effective communication, high emotional intelligence, and compassion for both pets and people will be invaluable. Responsibilities will include:

• Warmly greeting clients in person or over the phone.

• Handling telephone calls, texts, emails, WOOFware and Teams messages.

• Managing patient check-ins, appointment scheduling, and confirmations.

• Explaining treatment plan fees and invoicing to clients.

• Providing information about our products and services, including educating clients on medical vs. non-medical pet care.

• Offering alternate payment methods to clients.

• Managing patient records for appointments.

• Overseeing electronic medical records, reports, and correspondences.

• Ensuring appointments, medical records, and electronic payments are well-organized.

• Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service.

• Making quality decisions to choose the most appropriate course of action.

• Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates.

• Participating in webinars and other continuing education opportunities to expand your knowledge and skills.

Position Available:

Surgery/Emergency Critical Care Department

Experience / Education:

• 3+ years of experience in client service

• Reliability

• Desire to exceed client expectations of service

• Strong attention to detail

• Previous experience in the medical field

• Experience in veterinary medicine, with specialty medicine experience being a plus

• Compassion for pets and people

• Thriving in a fast-paced environment and managing well under pressure

• Exceptional communication skills

• Responsible, honest and accountable

• High emotional intelligence

What We Value:

• Compassion

• Experience

• Forward-thinking

• Reliability

Why You Should Consider Us:

As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $19 to $24 per hour.

Please note that positions can require flexible schedules, weekends, and some holidays.

Benefits:

• 401(k)

• 401(k) matching

• Dental insurance

• Employee assistance program

• Employee discount

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Parental leave

• Professional development assistance

• Referral program

• Vision insurance

Schedule:

• 10 hour shift

• Holidays

• Weekends as needed

Ability to commute/relocate:

• Los Angeles, CA 90025: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Veterinary experience: 1 year (Preferred)

• Customer service: 3 years (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location:

In person

Requirements:

• 3+ years customer service/reception experience required

• Previous experience in medical, dental or veterinary hospital required

• Exceptional verbal communication skills required

• Able to work week days and weekends

• Able to multi-task in fast paced environment

• Computer literate

Additional Info:

• This position will involve working a weekend day.

• We utilize a 4-day work week (each shift is 10-hours long)

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including: medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

Job Type: Full-time

Compensation : $ 19 - $ 24 / hr