Client Service Representative

VCA Animal Hospitals; Carlsbad (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401(k) retirement plan

Pet care discounts

Paid vacation (PTO)

Job summary

VCA Animal Hospitals in Carlsbad, CA is seeking a Veterinary Client Service Representative (CSR) to be the first point of contact, handling front desk duties and client inquiries with empathy. You will manage appointments, patient records, and billing while delivering compassionate care for pets and their owners.

The role emphasizes teamwork, strong communication, and a willingness to work flexible shifts. Join a supportive network within a large veterinary healthcare system.

Qualifications

• Experience in a client service role, preferably in veterinary/medical setting.
• Excellent communication and interpersonal skills with clients, staff, and patients.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to stay calm in a fast-paced environment.
• Proficiency with office software and electronic medical records systems.
• Compassionate attitude toward animals and owners.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Greet and check in clients warmly and professionally.
• Manage high-volume calls and emails; address questions and appointment requests.
• Schedule and confirm appointments, including emergencies and specialty visits.
• Process payments and explain costs and billing procedures.
• Coordinate with veterinary staff for smooth client communication.
• Resolve client concerns with tact and empathy.
• Maintain a clean, welcoming reception area.
• Assist with data entry, filing, and inventory tasks.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Calm under pressure

Office software proficiency

EMR systems

Compassion for animals

Flexible scheduling

Tools

Office software

Electronic Medical Records (EMR)

Job description

• Small hospital feel with big company support
• Competitive compensation ($22-$24, hourly)
• Flexible Schedules
• Great coastal community location close to the beach, food options, fitness centers and shopping
• Monthly hospital-wide activities & games, raffles, with awesome prizes
• Access to “Perkspot”- receive coupons and discounts for anything you can imagine
• We value your voice and regularly implement suggested changes from our suggestion box
• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company
• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options
• Sweet & Savory Stop - get your fix with international snacks and treats
• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus
• Supportive, multi-faceted, educational training program
• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful
• Opportunities to get out into the community and participate in local events
• Something new every day - you'll never be bored
• Health, Vision, and Dental Insurance
• 401K w/ company match
• HSA/FSA options
• Paid Holidays
• Vacation & Sick time off

Why we love VCA CVS Carlsbad:

• Small hospital feel with big company support
• Competitive compensation ($22-$24, hourly)
• Generous employee pet discounts
• Flexible Schedules
• Great coastal community location close to the beach, food options, fitness centers and shopping
• Monthly hospital-wide activities & games, raffles, with awesome prizes
• Access to “Perkspot”- receive coupons and discounts for anything you can imagine
• We value your voice and regularly implement suggested changes from our suggestion box
• Join various hospital committees or VCA Diversity Resource Groups to further enrich your experience and involvement in the hospital & company
• In-hospital, fresh food micro-market always stocked with ever-changing array of food and drink options
• Sweet & Savory Stop - get your fix with international snacks and treats
• Referral rewards - tell your friends why they should come work for here too and if they do, receive a referral bonus
• Supportive, multi-faceted, educational training program
• We are focused on your career growth; we empower you with all the knowledge and skill you need to be successful
• Opportunities to get out into the community and participate in local events
• Something new every day - you'll never be bored
• Health, Vision, and Dental Insurance
• 401K w/ company match
• HSA/FSA options
• Paid Holidays
• Vacation & Sick time off

Position Overview

As a Veterinary Client Service Representative (CSR), you will be the first point of contact for our clients, both in person and over the phone. Your role will involve managing a busy front desk, scheduling appointments, handling client inquiries, and providing a supportive and empathetic experience for pet owners during their time of need. If you have a passion for customer service and a genuine love for animals, we want to hear from you!

Key Responsibilities

• Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
• Manage a high volume of incoming phone calls and emails, addressing client questions, concerns, and appointment requests efficiently.
• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with accuracy and confidentiality.
• Process payments, including insurance claims and financial transactions, and provide clients with clear explanations of costs and billing procedures.
• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
• Handle and resolve client concerns or complaints with tact and empathy, maintaining a high level of service.
• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
• Assist with administrative tasks such as data entry, filing, and inventory management as needed.

Qualifications

• Previous experience in a client service role, preferably in a veterinary or medical setting, is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Proficiency with office software and electronic medical records systems.
• A compassionate attitude towards animals and their owners.
• Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.

Benefits

At VCA, your passion for medicine and compassion for pets and people is matched with a commitment to your professional growth.

• You will enjoy exposure to a diverse and stimulating caseload, employ the most advanced imaging and monitoring tools, and tap into the expertise of more than 4,500+ doctors, including 600+ boarded specialists.
• You will sharpen your skills—and even learn some new techniques—and explore career options that only VCA can offer, such as continuing education, transfer, specialization, and leadership opportunities.

VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is$22 to $24per hour.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com