Veterinary Client Service Representative - Relief

AAVMP; Lewisville, Northern (TX, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

BluePearl Pet Hospital North Dallas is seeking an experienced Client Service Coordinator to be the first point of contact for our clients and their pets. You will ensure compassionate service in a fast-paced environment and help coordinate care with the veterinary team.

This role requires calm, clear communication, active listening, and the ability to triage incoming clients to the appropriate team. We offer growth opportunities within a collaborative hospital network.

Qualifications

• Experience in client-facing roles preferred.
• Ability to remain calm in emotional situations.
• Excellent communication and listening skills.

Responsibilities

• Greet clients at hospital entry and provide a warm, professional acknowledgment.
• Assess each client’s needs and pet condition to route to the appropriate team.
• Confirm appointments with clients and provide clear preparation instructions.
• Offer emotional support to grieving clients and assist with referrals.

Job description

BluePearl Pet Hospital in North Dallas, TX is looking for an experienced Client Service Coordinator.

If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.

At BluePearl Pet Hospital , our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need . You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Client Services Coordinator:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer individuals a warm and professional acknowledgment.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.

• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client\'s rare need, as well as the pet\'s general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.

• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We value your health and well-being as an associate by providing you with the following:

• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.