Veterinary Patient Care Coordinator

Accreditation Council for Graduate Medical Education; Sarasota (FL); On-site; USD 27,552 - 48,216; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k and retirement planning

Flexible work schedules

Annual continuing education allowance

Job summary

A veterinary care facility is seeking an experienced Patient Care Coordinator to join their emergency and specialty hospital in Sarasota, Florida. The role involves facilitating communication between clients and medical personnel, managing patient flow, and performing follow-up calls after ER visits. Ideal candidates should have experience in a veterinary hospital and a passion for animal care. The position comes with competitive pay and opportunities for career advancement within a supportive environment.

Qualifications

• Experience in a veterinary hospital is required.
• Ability to facilitate communication between clients and medical staff.
• Strong coordination skills to manage patient flow.

Responsibilities

• Act as a liaison between front and back of the hospital.
• Coordinate client/patient flow between various areas of the hospital.
• Perform follow-up calls for ER visits.

Skills

Experience in a veterinary hospital

Client communication

Patient care management

Job description

Position Overview

luePearl Pet Hospital is seeking an experienced Patient Care Coordinator to join our state‑of‑the‑art emergency and specialty hospital.

Pay: $20.00 – $35.00 / hour. This pay band is a starting point and is dependent on experience and advancement through our competency leveling system.

Experience in a veterinary hospital is required.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital, facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, coordinating client/doctor communication, and performing ER visit follow‑up calls for both locations. Evening, weekend, and holiday work may be required as part of the normal workweek.

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments for all services
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow‑up feedback for both locations

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

Benefits

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast‑paced emergency and specialty care environment
• We promote a family‑like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Equal Opportunity Employer

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectionate preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug‑Free Workplace.