Patient Care Coordinator

Accreditation Council for Graduate Medical Education; Nashville (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental, vision, and life insurance options

Parental leave benefits

Flexible work schedules

Paid time off and floating holiday plans

Job summary

BluePearl Specialty + Emergency Pet Hospital in Nashville seeks an experienced Patient Care Coordinator to manage client flow and facilitate communication between clients and the medical staff. Responsibilities include monitoring waiting patients, coordinating discharges, and ensuring effective communication with doctors. The role does not offer visa sponsorship, and a commitment to a diverse work environment is emphasized. Full healthcare benefits and opportunities for professional growth are provided.

Qualifications

• Experience in a healthcare setting preferred.
• Strong interpersonal skills for client interaction.
• Ability to manage patient flow effectively.

Responsibilities

• Monitor and assist waiting room clients.
• Coordinate communication between clients and medical staff.
• Facilitate patient discharges and follow-ups.
• Manage and maintain patient discharge board.

Skills

Client communication

Patient flow coordination

Triage skills

Follow-up calls

Job description

Overview

BluePearl Specialty + Emergency Pet Hospital is seeking an experienced Patient Care Coordinator to join our state-of-the-art emergency and specialty hospital.

As a Patient Care Coordinator, you will act as a liaison between the front and back of the hospital by facilitating client/patient flow between the waiting room, exam rooms, CSR staff, and clinical staff, triaging medical phone calls, and coordinating client/doctor communication. You will perform visit follow-up calls, schedule and handle some discharges.

Responsibilities

• Monitor the waiting/exam room clients; assist with refreshments/marketing materials; update clients on wait time/patient status
• Maintain open communication with the doctor and technical staff to minimize wait times and maximize patient flow regarding long wait times
• Coordinate patient flow between multiple specialties
• Manage Cornerstone hospital census
• Facilitate discharge appointments
• Perform patient discharges in coordination with the technical team
• Manage patient discharge/visit board and exam rooms; ensure comfortable and timely visits & discharges
• Check ER doctor message bin and triage messages for doctors; facilitate solutions for clients
• Receive and address patient care telephone calls from the general public
• Call previous day's ER clients for follow-up feedback
• Preparing medications to go home
• Providing daily updates for hospitalized patients
• Financial updates
• Maintaining and tracking lab results on behalf of clinicians
• Obtain medical records from RDVM for upcoming appointments

Why BluePearl

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in this career.
• In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

• We value your health and well-being as an associate by providing you with the following:
• Health, dental, vision, and life insurance options.

• Parental leave benefits.
• Flexible work schedules.
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

Work Authorization

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment-based green card.

Equity, Diversity, and Accessibility

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug-Free Workplace.