Veterinary Receptionist

Brief Media, Inc.; Pittsburgh (Allegheny County); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Job summary

BluePearl Pet Hospital is seeking Veterinary Receptionists to greet clients and provide compassionate service across Emergency and Specialty departments. You will be the friendly face at the door, offering reassurance and clear information to pet owners in stressful moments.

This role features four 10-hour day shifts per week with rotating weekend days and holidays, and pay from $17.00 to $26.00 per hour. You will coordinate appointments, answer inquiries, and help families navigate care for

Qualifications

• Excellent customer service skills.
• Clear communication and compassionate listening.
• Ability to assess emergencies and triage appropriately.
• Ability to handle calls, schedule appointments, and route inquiries to the right team.
• Willingness to work four 10-hour shifts with rotating weekends/holidays.

Responsibilities

• Greet clients and provide warm, professional acknowledgement at hospital entry.
• Speak clearly, slowly, and calmly to clients in person and on the phone.
• Assess client and pet needs upon arrival and determine emergency status.
• Confirm appointments and provide prep instructions to clients.
• Offer emotional support and resources to grieving clients in a discreet manner.
• Serve as liaison between clients and service teams during handling of pet remains.

Skills

Customer service

Communication

Compassionate listening

Team coordination

Job description

BluePearl Pet Hospital is hiring for Veterinary Receptionists!

• Are you an excellent customer service professional?
• Do you offer guidance, comfort, and support?
• Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?

Shift: Four 10-hour day shifts per week, with rotating weekend day and holidays.

Pay: $17.00-$26.00/hour

This role supports both our Emergency and Specialty departments. The Client Service Coordinator will begin by working in Emergency and will rotate through various specialty services to gain exposure, develop skills, and support multiple areas of the hospital. This position is ideal for someone who wants to learn, grow, and not be limited to a single department.

As a Veterinary Receptionist:

• You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
• You are always offering a friendly smile, strong eye contact and an approachable demeanor.
• You are a compassionate listener.
• You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• You will assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• You will determine whether an emergency arrival is a "stat" versus "standard" emergency.
• You will respond to non-patient calls or visitors and connect them to the appropriate team member.
• You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
• You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.

Why BluePearl ?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their careers.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Medical, dental, vision, and life insurance options.
• Parental leave benefits
• Flexible work schedules
• 401k and retirement planning
• Time to reset, rewind, and reflect through our paid time off and floating holiday plans
• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity.

We are an equal opportunity employer and you will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation, or gender identity or expression, protected veteran status, or any other characteristic protected by law.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

The company is pleased to provide such assistance , and no applicant will be penalized as a result of such a request.

We are an Equal Opportunity Employer and a Drug Free Workplace.