Veterinary Receptionist

Accreditation Council for Graduate Medical Education; Lewisville (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Pet insurance

Opportunities for career advancement

Continuing education allowance

Job summary

BluePearl Pet Hospital in North Dallas, TX is seeking a Veterinary Receptionist. In this role, you will be the first point of contact for clients, ensuring they receive compassion and assistance in often emotional situations.

You will greet clients, confirm appointments, and respond to inquiries, while also providing support to those dealing with difficult circumstances. This position fosters a collaborative environment aimed at providing exceptional care to pets and their owners.

Qualifications

• Ability to function calmly in emotional situations.
• Strong interpersonal skills to interact with clients.
• Ability to assess clients' and pets' needs promptly.

Responsibilities

• Greet clients warmly upon arrival.
• Confirm appointments and provide accurate information.
• Act as a liaison between clients and veterinary services.
• Offer support to grieving clients.

Skills

Compassionate listening

Clear communication

Customer service

Crisis management

Job description

BluePearl Pet Hospital in North Dallas, TX is hiring for Veterinary Receptionists!

At BluePearl Pet Hospital, our Veterinary Receptionists are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.

As a Veterinary Receptionist:

• Greet and make friendly eye contact every time the hospital entry door opens, offering the individual warm and professional acknowledgement.
• Always offer a friendly smile, strong eye contact, and an approachable demeanor.
• Serve as a compassionate listener.
• Speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
• Assess immediately upon arrival each client's rare need, as well as the pet's general condition.
• Determine whether an emergency arrival is a "stat" versus "standard" emergency.
• Respond to non-patient calls or visitors and connect them to the appropriate team member.
• Confirm all appointments in advance, ensuring clients receive accurate information about preparing their pet for the appointment.
• Offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
• Serve as a liaison between clients and service agencies during handling of pet remains, ensuring a complete, accurate, and compassionate process.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
• We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
• We provide a regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast‑paced emergency and specialty care environment.
• We promote a family‑like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

This position is not eligible for visa sponsorship or sponsorship transfer. Applicants must possess unrestricted, current authorization to work in the U.S. and not require future sponsorship for an employment‑based green card.

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.