Veterinary Client Service Representative- Part Time

MedVet Medical & Cancer Centers for Pets; Liberty Township (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Client Service Representative to join their compassionate team. This role is pivotal in ensuring a seamless experience for clients and their pets, providing exceptional service from the moment they walk in. The ideal candidate will thrive in a fast-paced environment, demonstrating strong communication skills and a keen attention to detail. With opportunities for career growth and a supportive work atmosphere, this position is perfect for those passionate about animal care and client service. If you're ready to make a difference in the lives of pets and their owners, this is the role for you.

Benefits

Career growth opportunities

401(k) with employer match

Shift differentials and on-call pay

Uniform allowance

Employee pet discounts

Continuing education support

Qualifications

• Ability to remain composed in stressful situations.
• Excellent verbal and written communication skills.

Responsibilities

• Greet and check-in clients, ensuring a compassionate experience.
• Manage medical records and discuss payment options with clients.

Skills

Verbal Communication

Written Communication

Client Service Skills

Attention to Detail

Critical Thinking

Multi-tasking

Tools

Microsoft Word

Microsoft Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations, including chemotherapy, radiation, cardiac ablations, glaucoma treatments, physical rehabilitation, dermatology, and more!

We are looking for collaborative and driven individuals to join our clinical team, embodying our core values of Teamwork, Leadership, and Compassion.

Position: Client Service Representative (CSR)

Work Schedule: Sunday 12p-12a, Thursday 12p-12a

Our Client Service Representatives are the first point of contact for our clients, providing superior service to ensure smooth, compassionate, and effective interactions throughout their MedVet experience. This role requires practical knowledge of hospital organization, veterinary terminology, medical records, and financial policies. The ability to multi-task and accurately enter data is essential. Maintaining a compassionate yet professional demeanor at all times is crucial.

Responsibilities:

1. Greet and check-in clients
2. Answer telephones and transfer calls
3. Escort clients and pets to exam rooms
4. Manage medical records, charts, reports, and correspondence
5. Discuss payment options and process payments
6. Maintain a neat and clean lobby

Qualifications:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Strong client service skills and phone etiquette
• Attention to detail, self-motivated, and able to work independently and as part of a team
• Sense of urgency in a fast-paced environment
• Flexibility with work hours and willingness to work additional hours as needed
• Critical thinking skills and ability to anticipate needs across departments
• Proficiency with Microsoft Word and Excel
• Previous veterinary experience (preferred)

Perks and Benefits:

• Career growth and personal development opportunities
• 401(k) with employer match
• Shift differentials and on-call pay
• Uniform allowance
• Employee pet discounts and pet insurance
• Continuing education opportunities and support

Come as you are. MedVet is an equal opportunity employer and a drug-free organization. Employment is contingent upon passing a drug screen and background check.