Customer Service Representative (Part-Time)

Cambium Learning Group; Concord (NH); Remote; USD 30,000 - 40,000; Part time

Job summary

A leading company is seeking a part-time Customer Service Representative to support users via phone, email, chat, and social media. The role requires excellent communication skills and the ability to multitask in a fast-paced environment. Flexible remote work is offered, with specific hours required for East Coast operations.

Benefits

Home office setup reimbursement

Qualifications

• At least 2 years of customer service experience.
• Excellent verbal and written communication skills.

Responsibilities

• Communicate with customers through various channels.
• Identify patterns and suggest solutions.
• Maintain records of interactions.

Skills

Communication

Multitasking

Tools

Microsoft Office

Google Drive

Outlook

Job description

Customer Service Representative (Part-Time)

Join to apply for the Customer Service Representative (Part-Time) role at Cambium Learning Group.

Job Overview

Time4Learning is seeking a part-time Customer Service Representative responsible for supporting users of Time4Learning.com via phone, email, chat, and social media. Representatives are trained to answer questions related to billing, technical support, homeschooling, and products.

Work Hours: Monday - Friday, 2:30pm - 6:30pm Eastern Time.

Location: Remote, must work East Coast hours.

Responsibilities:

• Communicate with customers through various channels
• Respond promptly to inquiries
• Identify patterns and suggest solutions
• Maintain records of interactions
• Provide solutions and follow-up
• Leave positive first impressions
• Maintain professionalism and empathy
• Occasional Saturday work and overtime in peak months

Requirements:

• At least 2 years of customer service experience
• Proficiency in Microsoft Office, Google Drive, Outlook, internet
• Excellent verbal and written communication skills
• Ability to multitask in a fast-paced environment
• Homeschool experience is a plus
• Internet speed of at least 7 Mbps (speed test required)

Visit www.time4learning.com to learn more.

Remote Work Environment: Flexible, results-oriented culture. Reliable internet (10 Mbps download, 5 Mbps upload) required. Participation in video interviews and meetings with camera on expected.

We offer reimbursement for home office setup and are committed to equal opportunity employment, providing accommodations for individuals with disabilities.