Emergency Vet CSR: Compassionate Client Care Pro

Vavetspecialists; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Night differential

Career growth in veterinary field

Health, dental, and vision insurance

401(k) with company match

PTO & parental leave

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced team in Charlottesville. You will be the first point of contact for clients and their pets, providing empathy, professionalism, and clear communication while supporting our veterinary team in delivering critical care.

This full-time/part-time CSR role requires working from 11 AM to 11 PM, including nights, weekends, and holidays, with night differential pay.

Qualifications

• Experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Skills

Strong communication

Problem-solving

Calm under pressure

Organizational skills

Flexibility

Job description

Virginia Veterinary Specialty & Emergency is seeking an Emergency Veterinary Client Service Representative (CSR) to join our fast-paced team in Charlottesville. You will be the first point of contact for clients and their pets, providing empathy, professionalism, and clear communication while supporting our veterinary team in delivering critical care.

This full-time/part-time CSR role requires working from 11 AM to 11 PM, including nights, weekends, and holidays, with night differential pay.