Emergency Vet CSR — Compassionate Client Support (Evenings)

Innovetive PetCare; Charlottesville (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) with company match

Paid Time Off

Job summary

Virginia Veterinary Specialty & Emergency in Charlottesville is seeking an Emergency Veterinary Client Service Representative (CSR) to join our lifesaving team. You will greet clients, schedule appointments, process payments, and support veterinarians and technicians during emergencies.

This full-time role also offers night differential for evening and overnight shifts, with 11 AM – 11 PM coverage and weekend/holiday requirements.

Qualifications

• Preferred Qualifications: previous experience in veterinary, medical, or customer service roles
• Strong communication and problem-solving skills
• Ability to stay calm, compassionate, and professional under pressure
• Excellent organizational skills and attention to detail

Responsibilities

• Welcome clients with warmth and compassion during stressful situations
• Answer phones, schedule appointments, and manage patient check-ins and check-outs
• Process payments and explain financial transactions clearly and professionally
• Maintain accurate patient medical records
• Support hospital cleanliness and organization
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care

Skills

Communication skills

Problem-solving

Calm under pressure

Customer service

Organizational skills

Flexibility

Job description

Virginia Veterinary Specialty & Emergency in Charlottesville is seeking an Emergency Veterinary Client Service Representative (CSR) to join our lifesaving team. You will greet clients, schedule appointments, process payments, and support veterinarians and technicians during emergencies.

This full-time role also offers night differential for evening and overnight shifts, with 11 AM – 11 PM coverage and weekend/holiday requirements.