Overnight ER Client Services Rep - Life-Saving Vet Team

Virginia Veterinary Specialty & Emergency; Charlottesville (VA); On-site; USD 42,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Employee discounts on veterinary care

Job summary

Virginia Veterinary Specialty & Emergency is seeking an Overnight ER Client Services Representative (CSR) for our Charlottesville location. You will be the first point of contact for clients and their pets, providing empathy, professionalism, and clear communication while supporting hospital operations in a fast-paced emergency setting.

The role requires availability for nights, weekends, and holidays with night differential pay.

Qualifications

• Experience in veterinary, medical, or customer service roles preferred.
• Strong communication and problem-solving skills.
• Ability to stay calm, compassionate, and professional under pressure.
• Excellent organizational skills and attention to detail.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Welcome clients with warmth and compassion during stressful situations.
• Answer phones, schedule appointments, and manage patient check-ins and check-outs.
• Process payments and explain financial transactions clearly and professionally.
• Maintain accurate patient medical records.
• Support hospital cleanliness and organization.
• Work closely with veterinarians, technicians, and staff to ensure seamless patient care.

Skills

Communication

Customer service

Problem solving

Organizational skills

Calm under pressure

Job description

Virginia Veterinary Specialty & Emergency is seeking an Overnight ER Client Services Representative (CSR) for our Charlottesville location. You will be the first point of contact for clients and their pets, providing empathy, professionalism, and clear communication while supporting hospital operations in a fast-paced emergency setting.

The role requires availability for nights, weekends, and holidays with night differential pay.