Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Port Orchard (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Continuing education support

Generous pet care discounts

401(k) with employer contribution

Job summary

Cedar Creek Animal Clinic is hiring a Veterinary Client Service Representative to join our AMAZING team. This CSR role focuses on prompt, professional customer service and supports the hospital’s daily operations, including scheduling appointments, managing messages, escorting clients to exam rooms, presenting treatment plans, and processing invoices.

We offer growth opportunities through Thrive Pet Healthcare, comprehensive benefits, and a supportive work environment.

Qualifications

• Strong communication skills.
• Compassionate and empathetic.
• Team-oriented with good collaboration.
• Exceptional customer service skills.
• 1–2 years of relevant experience.

Responsibilities

• Uses sound judgment in all aspects of patient care.
• Responds quickly and calmly to emergencies.
• Maintains high standards of patient and client service.
• Communicates clearly and respectfully with veterinarians, staff, and clients.
• Ensures patients receive the care they need.
• Demonstrates friendliness and flexibility when faced with varying client and coworker expectations.
• Multi-tasks effectively, prioritizes tasks, and thinks creatively.
• Maintains a clean, organized, and welcoming hospital environment.
• Must be able to tolerate occasional unpleasant odors and noises.
• May be exposed to bites, scratches, animal waste, or contagious diseases.

Job description

Veterinary Client Service Representative - Cedar Creek Animal Clinic

Cedar Creek Animal Clinic is now hiring a Veterinary Client Service Representative to join our AMAZING team!

More than a word, care is present in everything you do. At Cedar Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care-for pets, their families, and yourself.

We are part of a community of over 400 clinics forming an extraordinary network of people and resources. Through outstanding learning opportunities, career growth, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the team. We come together in both the joys and challenges of our profession-lifting each other up through laughter, empathy, and teamwork. And yes, we have plenty of fun along the way!

Who We Are

We are a two-doctor practice offering a wide range of services, from wellness and illness exams to dentistry, soft tissue surgery, and internal medicine.

Cedar Creek Animal Clinic fosters a culture of respect, trust, empathy, and open communication among our team, clients, and pets in the South Kitsap community.

Ideal Candidate

• Has strong communication skills
• Is compassionate and empathetic
• Works well within a team environment
• Possesses exceptional customer service skills
• Has at least 1-2 years of relevant experience

Why Work at Cedar Creek Animal Clinic?

We invest heavily in our employees, offering numerous opportunities for growth and development.

Our benefits include:

• Medical, dental, vision, and life insurance
• Paid time off
• Continuing education support
• Generous pet care discounts
• And much more!

Job Overview

Our Veterinary Client Service Representative (CSR) ensures prompt, professional customer service for our clients while supporting the hospital’s efficiency and daily operations.

Key duties include scheduling appointments, managing messages, escorting clients to exam rooms, presenting treatment plans, and processing invoices.

Responsibilities

• Uses sound judgment in all aspects of patient care
• Responds quickly and calmly to emergencies
• Maintains high standards of patient and client service
• Communicates clearly and respectfully with veterinarians, staff, and clients
• Ensures patients receive the care they need
• Demonstrates friendliness and flexibility when faced with varying client and coworker expectations
• Multi-tasks effectively, prioritizes tasks, and thinks creatively
• Maintains a clean, organized, and welcoming hospital environment
• Must be able to tolerate occasional unpleasant odors and noises
• May be exposed to bites, scratches, animal waste, or contagious diseases

Growth Opportunities

At Cedar Creek Animal Clinic, you’ll have access to comprehensive learning and career development programs, including:

• ThriveU: A vast library of free continuing education courses
• Leadership workshops: Live, interactive sessions to build management skills
• Hospital Management Fundamentals Program: Learn the essentials of running a successful veterinary hospital

Benefits - Our Care in Action

• Paid time off, including 8 weeks of full-pay parental leave, bereavement (including pet loss), and time off for new pet adoptions
• Medical, dental, and vision insurance; HSA and FSA options
• Pet perks, including free exams and discounts at all Thrive Pet Healthcare locations
• Subsidized backup and ongoing care for children, adults, and pets
• Mental health benefits, including coaching and therapy sessions
• 401(k) with employer contribution and no waiting period
• Continuing education and scholarship opportunities, plus student loan support

Compensation is negotiable based on experience, with an hourly range of $19-$22/hour. The actual rate offered will carefully consider your skills, qualifications, experience, and location.

At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all our team members, pet parents, and pets. We are committed to creating a diverse, equitable, and inclusive culture where everyone feels welcome, valued, and empowered