Veterinary Client Service Representative

Veterinary Specialty Center of Seattle; Lynnwood (WA); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

PTO & parental leave

Insurance: medical/dental/vision

Pet perks

401k

CE & development

Scholarship opportunities

Job summary

The Veterinary Specialty Center of Seattle in Lynnwood, WA, is hiring a Veterinary Client Service Representative for a full-time overnight shift (Sunday-Tuesday 4 PM–6 AM) with a 1-hour lunch. The CSR will handle phones, greet clients, admit/check out patients, schedule, and process payments, ensuring smooth clinic operations.

Join Thrive Pet Healthcare’s 24-hour emergency and specialty hospital team to deliver compassionate client service, support DVMs and technicians, and manage financial

Qualifications

• Excellent communication with clients and team members.
• Ability to work both independently and as part of a team.
• Impeccable customer service skills and professional demeanor.
• Strong multitasking abilities in a fast-paced environment.
• Positive attitude and calm under pressure.
• Typing speed of 60-80 words per minute.
• Experience in a veterinary clinic is preferred.

Responsibilities

• Answer phones and differentiate between routine and emergency cases.
• Schedule appointments, greet clients, admit and check out patients.
• Process payments and manage financial information.
• Communicate information between clients and staff clearly.
• Provide warm, welcoming, professional customer service even during interruptions.
• Support team with compassionate, courteous care for clients and pets.

Skills

Excellent communication

Team player

Customer service

Multitasking

Positive attitude

Typing 60-80 wpm

Vet clinic experience

Job description

Veterinary Client Service Representative

Lynnwood, WA

Full-time: Sunday-Tuesday 4PM-6AM-Overnight shift with 1-hour lunch

Who Weare

TheVeterinarySpecialty Center of Seattle, a Thrive Pet Healthcare Partner, is a 24-hour Emergency andCritical Careand Specialty hospital. We offer a collaborative approach toveterinarymedicine. We support Emergency andCritical Care, Neurology, Surgery, Internal Medicine, Cardiology, Oncology and Radiology, all in one hospital. We pride ourselves on providing compassionate medical care and exceptional client service.

We are a diverse group of assistants, licensed veterinarian technicians, support staff, and doctors ranging from residents in training to board certified specialists. We are committed to providing excellent care for our patients and clients and find this is best accomplished in an environment where we foster learning, teamwork while still encouraging autonomy, accountability, and a little bit of laughter daily.

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Veterinary Specialty Center of Seattle islooking for a Client Service Representative to join us as part of the Thrive Pet Healthcarecommunity.

As a CSR, you’llplayan important rolein pets’lives byprovidingend-to-end care for our precious patients.

Experience & Skills Required

• excellentcommunication
• works well on a team as well as independently
• has impeccablecustomer serviceskills
• multitasking abilities
• positive attitude
• able to type 60-80 wpm
• experience in a veterinary clinic preferred

Job Overview:

• OurCustomer ServiceRepresentatives (CSR)answer the phone, differentiate between routine and emergency cases,schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• TheCSRenjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.
• Our Customer Service Representatives (CSR) answer the phone, differentiate between routine and emergency cases, schedule appointments, greet clients, admit and checks out patients, process payments, manage financial information, and communicate information between clients and staff.
• The CSR enjoys working with people and diverse clients and is caring, friendly, and efficient. They create a warm and welcoming impression remaining professional and courteous while handling multiple tasks with many interruptions.
• Our CSRs firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our services and recommendations and clearly communicate them to clients.
• CSRs empathizes with clients and remain compassionate and well-mannered if a client becomes emotional or discourteous. They remain calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Benefits – Our Care In Action

• Competitive compensation-$19-24/hr -Thrive reviews performance and compensation as part of its approach to recognizing contributions and supporting competitive growth
• Paid time offincluding 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, andtime offfor new petadoptions
• Top quality medical, dental, and vision insuranceplushealth savings account and flexible spending account
• Pet perksincluding free exams, discounts on products and services, and more at all Thrive Pet Healthcarelocations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapysessions
• 401k program
• Continuing education anddevelopment supportthroughour libraryoffree CE coursesand 3 days PTO to complete
• Scholarship opportunities

Compensation negotiable based on credentials and experience with an hourly pay rate starting at $19 - $24 /hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.