Veterinary Client Care Pro - Scheduling & Support

Accreditation Council for Graduate Medical Education; Port Orchard (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Continuing education support

Generous pet care discounts

401(k) with employer contribution

Job summary

Cedar Creek Animal Clinic is hiring a Veterinary Client Service Representative to join our AMAZING team. This CSR role focuses on prompt, professional customer service and supports the hospital’s daily operations, including scheduling appointments, managing messages, escorting clients to exam rooms, presenting treatment plans, and processing invoices.

We offer growth opportunities through Thrive Pet Healthcare, comprehensive benefits, and a supportive work environment.

Qualifications

• Strong communication skills.
• Compassionate and empathetic.
• Team-oriented with good collaboration.
• Exceptional customer service skills.
• 1–2 years of relevant experience.

Responsibilities

• Uses sound judgment in all aspects of patient care.
• Responds quickly and calmly to emergencies.
• Maintains high standards of patient and client service.
• Communicates clearly and respectfully with veterinarians, staff, and clients.
• Ensures patients receive the care they need.
• Demonstrates friendliness and flexibility when faced with varying client and coworker expectations.
• Multi-tasks effectively, prioritizes tasks, and thinks creatively.
• Maintains a clean, organized, and welcoming hospital environment.
• Must be able to tolerate occasional unpleasant odors and noises.
• May be exposed to bites, scratches, animal waste, or contagious diseases.

Job description

Cedar Creek Animal Clinic is hiring a Veterinary Client Service Representative to join our AMAZING team. This CSR role focuses on prompt, professional customer service and supports the hospital’s daily operations, including scheduling appointments, managing messages, escorting clients to exam rooms, presenting treatment plans, and processing invoices.

We offer growth opportunities through Thrive Pet Healthcare, comprehensive benefits, and a supportive work environment.