Veterinary Client Service Representative

MassVet; Pennsylvania; On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K with company match

Training and Career development

Job summary

MassVet in Landisville, PA is seeking a Veterinary Client Service Representative to be the friendly first contact for clients and patients. You will manage check-in/check-out, help the medical team, and ensure a seamless visit.

This full-time front desk role requires warmth, organization, and strong communication as you handle phones, appointments, medical histories, and simple transactions while supporting a caring veterinary team.

Qualifications

• Must love animals and have strong customer-service orientation.
• Excellent communication and ability to multitask in a busy front-desk setting.
• Comfort with computers and learning new systems.
• Positive, team-first mindset and reliability.

Responsibilities

• Greet clients and patients with warmth and professionalism.
• Answer phones, schedule appointments, and collect medical history.
• Process invoices and payments accurately.
• Review patient records for vaccine status and routine care needs.
• Communicate patient arrivals and updates with doctors and technicians.
• Assist with prescription refills, food requests, and OTC products as directed.
• Enter and maintain accurate records in the practice management system.

Skills

Love for animals

Communication

Multitasking

Computer skills

Team-player

Job description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Landisville, Pennsylvania

Compensation: $18.00 / hour

Description

At Landisville Animal Hospital, we're committed to providing exceptional care to both pets and the people who love them. Our team is compassionate, collaborative, and dedicated to creating a welcoming, supportive environment for every client who walks through our doors. If you're someone who thrives in a fast-paced setting and loves building relationships, we'd love to meet you.

Do you have a passion for animals and a natural ability to make people feel taken care of? We're looking for a friendly and organized Client Service Representative to serve as the first point of contact for our clients and patients. In this role, you'll help create a seamless, positive experience from check-in to check-out while supporting both our medical team and pet parents.

Some of the responsibilities you will own in this role

• As part of our front desk team, your day-to-day may include:
• Greeting clients and patients with warmth and professionalism
• Answering phones, scheduling appointments, and collecting medical history
• Processing invoices and payments accurately
• Reviewing patient records for vaccine status and routine care needs
• Communicating patient arrivals and updates with doctors and technicians
• Assisting with prescription refills, food requests, and OTC products as directed
• Entering and maintaining accurate records in our practice management system

This is not a complete list of responsibilities. Duties may evolve as needed.

Preferred Qualifications

• A genuine love for animals and their well-being
• Strong communication and customer service skills
• Ability to multitask and stay organized in a busy environment
• Comfort with computers and learning new systems
• A positive, team-first mindset

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Training and Career development