Veterinary Client Service Representative

Carlson Animal Hospital; Oak Park (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Carlson Animal Hospital in Oak Park, IL, seeks a friendly Client Service Representative (CSR) to be the first and last point of contact for clients. The role supports veterinary teams by handling inquiries, scheduling, and payments in a busy clinic setting.

The position is part-time with rotating shifts, including evenings and Saturdays. Veterinary experience is preferred, and a positive, detail-oriented attitude is essential to delivering excellent care for pets and their families.

Qualifications

• Previous customer service experience required.
• Veterinary hospital experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and practice management software.
• Positive attitude and strong attention to detail.

Responsibilities

• Greet clients and patients with professionalism and compassion.
• Answer phones, emails, and client inquiries.
• Schedule and confirm appointments and surgeries.
• Maintain accurate electronic medical records.
• Process payments and review invoices with clients.
• Assist with prescription and food order requests.
• Educate clients on preventive care, hospital services, and pet wellness products.
• Collaborate with veterinarians and support staff to ensure excellent patient care.

Skills

Customer service

Vet hospital exp

Communication

Organizational skills

Multitasking

Computer software

Job description

Description

Veterinary Client Service Representative

Carlson Animal Hospital

Oak Park, IL

Part-Time:

Tuesday, Wednesday AM, Thursday PM, Friday, rotating Saturdays (7:30 AM to 1:00 PM), additional hours available to cover vacations and team absences

Who we are

Carlson Animal Hospital, a Thrive Pet Healthcare partner, is a busy, boutique,AAHA accreditedcanine and feline veterinary practice in Oak Park, Illinois, dedicated to exceptional client service and high-quality patient care. We are a close-knit team that enjoys working together, supporting one another, and caring for pets and the families who love them.

Carlson Animal Hospital is seeking a friendly, compassionate, and organized Client Service Representative (CSR) to join our team. As the first and last point of contact for our clients, you will play a key role in creating a positive experience for pets and their families while supporting our veterinary team.

Responsibilities

• Greet clients and patients with professionalism and compassion
• Answer phones, emails, and client inquiries
• Schedule and confirm appointments and surgeries
• Maintain accurate electronic medical records
• Process payments and review invoices with clients
• Assist with prescription and food order requests
• Educate clients on preventive care, hospital services, and pet wellness products
• Collaborate with veterinarians and support staff to ensure excellent patient care

Qualifications

• Previous customer service experience required
• Veterinary hospital experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable using computers and practice management software
• Positive attitude and strong attention to detail

Why Join Carlson Animal Hospital?

We are a community-focused practice dedicated to providing exceptional veterinary care with compassion. We value teamwork, emotional intelligence, professional growth, and a healthy work-life balance. Our team is committed to creating a supportive environment where employees, clients, and patients feel welcomed and respected.

Compensation

Pay is competitive and based on experience and qualifications with a range of $17-20/hr.

If you love helping people and pets and enjoy working in a team-oriented environment, we'd love to hear from you!