Compassionate Veterinary CSR - Part-Time, Customer-Focused

Carlson Animal Hospital; Oak Park (IL); On-site; USD 23,000 - 28,000; Part time

Job summary

Carlson Animal Hospital in Oak Park, IL, seeks a friendly Client Service Representative (CSR) to be the first and last point of contact for clients. The role supports veterinary teams by handling inquiries, scheduling, and payments in a busy clinic setting.

The position is part-time with rotating shifts, including evenings and Saturdays. Veterinary experience is preferred, and a positive, detail-oriented attitude is essential to delivering excellent care for pets and their families.

Qualifications

• Previous customer service experience required.
• Veterinary hospital experience preferred.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers and practice management software.
• Positive attitude and strong attention to detail.

Responsibilities

• Greet clients and patients with professionalism and compassion.
• Answer phones, emails, and client inquiries.
• Schedule and confirm appointments and surgeries.
• Maintain accurate electronic medical records.
• Process payments and review invoices with clients.
• Assist with prescription and food order requests.
• Educate clients on preventive care, hospital services, and pet wellness products.
• Collaborate with veterinarians and support staff to ensure excellent patient care.

Skills

Customer service

Vet hospital exp

Communication

Organizational skills

Multitasking

Computer software

Job description

Carlson Animal Hospital in Oak Park, IL, seeks a friendly Client Service Representative (CSR) to be the first and last point of contact for clients. The role supports veterinary teams by handling inquiries, scheduling, and payments in a busy clinic setting.

The position is part-time with rotating shifts, including evenings and Saturdays. Veterinary experience is preferred, and a positive, detail-oriented attitude is essential to delivering excellent care for pets and their families.