Veterinary Client Service Representative

Thrive Pet Care; Dublin (OH); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources

Paid parental leave

Purr-ental leave for pet adoption

Subsidized backup childcare

Job summary

Thrive Pet Healthcare’s Riverside Drive Animal Care Center in Dublin, OH, is hiring a Veterinary Client Service Representative. You will be the first point of contact, greeting clients, scheduling visits, and guiding pet families through vaccines, prescriptions, and online pharmacy coordination.

We value clear communication, teamwork, and a compassionate approach. Join a busy, AAHA-certified practice with strong support and training options.

Qualifications

• Previous customer service experience in a veterinary setting preferred
• Ability to multitask and remain composed in a high-volume, fast-paced environment
• Strong verbal and written communication skills
• Basic knowledge of veterinary services, including vaccines, preventions, and prescription processes (or willingness to learn quickly)
• Detail-oriented with strong organizational skills
• Team-oriented mindset with a proactive approach to problem-solving

Responsibilities

• Manage a high volume of incoming and outgoing phone calls with professionalism and efficiency
• Schedule appointments, provide accurate information, and triage calls appropriately
• Greet clients and patients warmly, ensuring a positive and welcoming experience
• Maintain clear, compassionate, and effective communication with clients, veterinarians, and team members
• Educate clients on basic veterinary topics, including vaccines, parasite prevention, and online pharmacy use
• Accurately enter and update client and patient information in the practice management system
• Process payments, invoices, and financial transactions
• Assist with prescription requests and coordinate with the online pharmacy platform
• Support workflow by relaying messages and ensuring timely follow-up with clients
• Maintain a clean, organized, and presentable lobby and front desk area at all times
• Monitor and restock retail products, including tracking food inventory counts
• Ensure client-facing areas reflect clinic standards for cleanliness and professionalism

Skills

Customer service in vet setting

Multitasking in fast-paced environment

Verbal and written communication

Vet services knowledge (vaccines, meds

Detail-oriented

Team-oriented problem-solving

Job description

Description

Veterinary Client Service Representative

Riverside Drive Animal Care Center

Full-time: 4–10-hour shifts, 1-2 Saturdays/month (half-day)

Dublin, OH

About You

You’ll play an important role in pets’ lives by providing end-to-end care for our precious patients. The success of your patients’ care matters to you, and your success matters to us.

Riverside Drive Animal Care Center is looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.

About The Hospital

At Riverside Drive Animal Care Center, a Thrive Pet Healthcare Partner, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. We are a busy 6-doctor practice in Dublin, Ohio. We are proud to be AAHA and feline friendly certified. Our practice has served as a full-service veterinary medical facility for cats and dogs for more than 25 years. In addition to our core offerings, we provide advanced services such as laparoscopic procedures, acupuncture, stem cell therapy, endoscopy, and specialized geriatric care to support the long-term health and comfort of our patients.

Your Experience & Skills

• Previous customer service experience in a veterinary setting preferred
• Ability to multitask and remain composed in a high-volume, fast-paced environment
• Strong verbal and written communication skills
• Basic knowledge of veterinary services, including vaccines, preventions, and prescription processes (or willingness to learn quickly)
• Detail-oriented with strong organizational skills
• Team-oriented mindset with a proactive approach to problem-solving

You’re Willing And Able To

• Manage a high volume of incoming and outgoing phone calls with professionalism and efficiency
• Schedule appointments, provide accurate information, and triage calls appropriately
• Greet clients and patients warmly, ensuring a positive and welcoming experience
• Maintain clear, compassionate, and effective communication with clients, veterinarians, and team members
• Educate clients on basic veterinary topics, including vaccines, parasite prevention, and online pharmacy use
• Accurately enter and update client and patient information in the practice management system
• Process payments, invoices, and financial transactions
• Assist with prescription requests and coordinate with the online pharmacy platform
• Support workflow by relaying messages and ensuring timely follow-up with clients
• Maintain a clean, organized, and presentable lobby and front desk area at all times
• Monitor and restock retail products, including tracking food inventory counts
• Ensure client-facing areas reflect clinic standards for cleanliness and professionalism

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

• Competitive pay-$16-18/hr
• 401(k) with employer match
• Mental health resources, including easy access to therapy through Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Subsidized backup childcare and elder care
• Expert advice, support and network discounts for fertility and family planning
• FREE CE courses
• Pet perks and veterinary service discounts
• Student loan support tools and assistance

*Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Compensation is negotiable based on credentials and experience. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.