Veterinary Client Service Representative

Thrive Pet Healthcare; Dallas (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) with employer match

Mental health resources (Lyra Health)

Paid parental leave

Pet discounts & veterinary perks

Student loan assistance

Free CE courses

Childcare and elder care support

Job summary

Hillside Veterinary Clinic, a Thrive Pet Healthcare partner in the Dallas area, is seeking an experienced Veterinary Client Service Representative to join our team. You will be the friendly first point of contact for clients and their pets, handling registrations, scheduling, and empathetic client communication while supporting all client services across the hospital.

The role emphasizes accurate records, polite problem resolution, cash handling, and teamwork to deliver gold-standard care in a

Qualifications

• 2-3 years of customer service experience in veterinary medicine.
• Strong conflict management and problem-solving abilities.
• Excellent communication, teamwork, and attention to detail.

Responsibilities

• Greet clients and their pets; assist with registrations and wait times.
• Educate clients and answer non-medical inquiries.
• Manage calls, messages, emails, and scheduling; coordinate with referring hospitals.
• Maintain accurate client and patient records; verify data on entry.
• Keep front desk and waiting areas neat and organized.
• Process charges and reconcile cash with reporting.
• Mentor and support fellow team members.

Skills

Customer service

Veterinary experience

Conflict management

Attention to detail

Communication skills

Teamwork

Multitasking

Empathy & patient care

Job description

Description

Veterinary Client Service Representative

Dallas, TX

Hillside Veterinary Clinic is hiring an experienced, Client Service Representative to join our INCREDIBLE team! At Hillside Veterinary Clinic, a Thrive Pet Healthcare partner, you will have the support, tools, and resources to elevate your skills. As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local feel with the benefits of Thrive’s national resources. And, we have plenty of fun along the way! As a Client Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

Experience & Skills Requirements

• Customer service experience and 2-3 years’ experience in veterinary medicine are required
• Experience in Conflict management
• High attention to detail
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are paw-sitive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Role Responsibilities

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

About The Hospital

At Hillside Veterinary Clinic, we provide primary and emergency care to dogs and cats in the greater Dallas area. Hillside Veterinary Clinic is a full-service companion animal hospital providing a broad spectrum of treatments and procedures. Its entire staff is committed to superior veterinary care throughout the life of your pet and quality client satisfaction for you, the pet owner.

Benefits – Our Care In Action

• Competitive pay
• 401(k) with employer match
• Mental health resources, including 24/7 access to Lyra Health
• Paid parental leave
• Purr-ental leave for when you adopt a pet
• Employer-sponsored childcare and elder care
• Personalized care for every family-forming journey
• Discretionary funds and FREE CE courses
• Pet perks and veterinary service discounts
• Student loan management tools and assistance

Provide your best care with more bridges and less barriers. We listen to your needs and then meet them. Through training and free CE experiences, your career development can flourish. And in our locally rooted, nationally connected community, you’ll be able to make connections, access opportunities and find support with ease.

Support for you is as vital as the support you provide.

You’ll Thrive with Us

Skills

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program to designed to teach you the fundamentals of running a pet hospital
• Scholarship opportunities and tuition reimbursement
• Move into any specialty, hospital type, or environment – across the nation.
• Leadership training for a thriving and long career in the veterinary profession.

About Thrive

Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.

We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.

We believe that supporting our people is the key to helping pets thrive through every stage of life.

Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.

At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.