Veterinary Client Service Representative

Thrive Pet Healthcare; Hoffman Estates (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off (8 weeks parental leave)

Medical, dental, vision insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Pet perks: free exams and discounts

401k program

CE and development opportunities

Student loan support

Mental health benefits

Job summary

Thrive Pet Healthcare Specialists in Hoffman Estates, IL is seeking a Veterinary Client Service Representative to deliver end-to-end client service for pets and their families. This role emphasizes compassionate care and collaboration with a hospital that blends local culture with Thrive's national resources.

The position offers a full-time schedule with a 3-day work week option, requiring flexible availability including nights, weekends, and holidays.

Qualifications

• Previous veterinary customer service experience is required.
• Experience as an Emergency/Specialty Veterinary Client Service Representative is preferred.
• Flexible availability—nights, weekends, holidays.

Skills

Veterinary customer service

Emergency/Specialty veterinary CS

Flexible availability

Job description

Description

Veterinary Client Service Representative

Thrive Pet Healthcare Specialists

Full-time-3-day work week

Hoffman Estates, IL

About You

You’ll play an important role in pets’ lives by providing end-to-end customer service for our precious patients and clients.

The success of your patients’ care matters to you, and your success matters to us.

Thrive Pet Healthcare Specialists are looking for a Client Service Representative to join us as part of the Thrive Pet Healthcare community.

As a hospital deeply rooted in the local community, you will experience the best of both worlds: a genuine local culture with the benefits of Thrive's national resources.

About The Hospital

At Thrive Pet Healthcare Specialists, we provide emergency, specialty, and critical care for dogs and cats in Hoffman Estates and the greater Chicago area. Located on Higgins Road, we are conveniently located to support all the pets in Hoffman Estates, Chicago, and surrounding communities. Our 25,000 square foot multi-specialty, 24/7 emergency facility provides streamlined, advanced care services for patients' critical and specialty care needs. Designed with an open floor plan and equipped with innovative technology, Thrive Pet Healthcare Specialists Hoffman Estates promotes collaboration and best-in-class care.

Your Experience & Skills

• previous veterinary customer service experience is REQUIRED
• experience as an Emergency/Specialty Veterinary Client Service Representative is preferred.
• flexible availability--nights, weekends, holidays

You’ll Grow with Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

• Our vast, diverse, and free library of continuing education courses - ThriveU
• Live, virtual interactive workshops to develop valuable leadership skills
• A program designed to teach you the fundamentals of running a pet hospital

Benefits – our care in action

• Compensation $18-20/hr
• Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
• Top quality medical, dental, and vision insuranceplus health savings account and flexible spending account
• Pet Perksincludingfree exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
• Generously subsidizedbackup and ongoing care supportfor children, adults, and pets
• Mental health benefitsincluding coaching and therapy sessions
• 401k program
• Continuing education anddevelopment supportthrough our library offree CE coursesand paid time off to complete
• Scholarship opportunitiesandstudent loan supportprogram

Compensation negotiable based on credentials and experience with a hourly pay rate starting at $18-20/ hour. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

About Thrive

Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, Thrive Plus membership, HereFurYou Helpline, online booking, and flexible financial options make accessing quality care simpler— giving families the peace of mind their pets deserve. Learn more at thrivepetcare.com.

We welcome you to join our story and join where #WeThriveTogether.