Veterinary Client Services Representative

MedVet Medical & Cancer Centers for Pets; Norwalk (CT); Hybrid; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision and dental

401k with employer match

Paid Time Off (PTO)

On-call pay

Uniform allowance

Employee pet discounts

Disability insurance

Education assistance

Job summary

MedVet Medical & Cancer Centers for Pets in Norwalk, CT is seeking a Client Service Representative to join our fast-paced emergency and specialty team. You will greet clients, check in patients, answer phones, and help guide families through visits.

This role emphasizes clear communication, teamwork, and compassionate service. Proficiency with Word and Excel, a professional demeanor, and flexibility to work Wednesday through Saturday are valued.

Qualifications

• Greet and check-in clients in a fast-paced environment.
• Answer telephones and transfer calls with courtesy.
• Escort clients and their pets to exam rooms as needed.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Responsibilities

• Greet and check-in clients and escort pets to exam rooms.
• Answer phones, transfer calls, and direct inquiries.
• Manage medical records, charts, reports, and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and organized lobby and reception area.

Skills

Verbal communication

Written communication

Client service

Attention to detail

Teamwork

Autonomy

Time management

Computer literacy

Veterinary experience (preferred)

Tools

MS Word

MS Excel

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

Client Service Representative (CSR)

Schedule

Wednesday-Saturday 10am -8pm

What you’lldo:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Comprehensive Health Benefits
• Vision and Dental
• HSA, FSA and Independent Care Spending
• 401k with Employer Match
• Paid Time Off (PTO)
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts
• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability
• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.