Veterinary Client Service Representative

MedVet Medical & Cancer Centers for Pets; McMurray (PA); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Vision

Dental

HSA/FSA

401k with Employer Match

Paid Time Off

Shift Differentials

Uniform Allowance

Employee Pet Discounts

Short-Term Disability

Long-Term Disability

Continuing Education

Job summary

MedVet Medical & Cancer Centers for Pets is seeking a collaborative Client Service Representative to join our emergency and specialty team. You will be the first point of contact for clients and pets, ensuring a compassionate and efficient check-in, while navigating medical records and payment options.

This role requires excellent communication, the ability to multi-task in a busy clinic, and comfort with veterinary terminology.

Qualifications

• Experience in a customer-facing role, preferably in veterinary settings.
• Excellent verbal and written communication skills.
• Strong data entry accuracy and attention to detail.
• Ability to work as part of a team and autonomously.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Customer service

Communication

Data entry

Microsoft Word

Excel

Teamwork

Problem solving

Tools

Microsoft Word

Excel

CRM software

Job description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR)

Schedule: Week 1 - Sunday, Monday 7am-5pm, Tuesday-Wednesday 8am-6pm;

Week 2 - Monday 7am-5pm, Tuesday-Wednesday 8am-6pm, Saturday 7am-5pm

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients

• Answer telephones and transfer calls

• Escort clients and their pets to exam rooms

• Manage medical records, charts, reports and correspondence

• Discuss payment options and process payments

• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations

• Excellent verbal and written communication skills

• Excellent client service skills and phone etiquette

• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously

• Sense of urgency within a fast-paced environment

• Some flexibility with work hours and able to work additional hours when necessary

• Critical thinking skills and ability to anticipate needs inter & intra-departmentally

• General computer competency required including Microsoft Word and Excel

• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities

• Comprehensive Health Benefits

• Vision and Dental

• HSA, FSA and Independent Care Spending

• 401k with Employer Match

• Paid Time Off (PTO)

• Shift Differentials and On-callPay

• Uniform Allowance

• Employee Pet Discounts

• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability

• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.