Veterinary Client Service Representative

MedVet; Cleveland (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Shift differential

On-call pay

Uniform allowance

Job summary

MedVet is seeking a Part-Time CSR for overnights (Sunday and Monday 6pm–6am) at our Cleveland, OH location. You will be the first contact for clients, providing friendly, efficient service while guiding them through the MedVet experience.

Responsibilities include greeting and check-in, answering phones, escorting pets, managing records and payments, and keeping the lobby neat. Ideal candidates demonstrate composure in stress, excellent communication, and robust teamwork.

Qualifications

• Strong client service and communication skills.
• Ability to stay calm in stressful situations.
• Experience with hospital/clinic operations is a plus.

Responsibilities

• Greet and check-in clients.
• Answer phones and transfer calls.
• Escort clients and pets to exam rooms.
• Manage medical records and reports.
• Discuss payment options and process payments.
• Maintain a tidy lobby.

Skills

Client service

Communication

Multitasking

Attention to detail

Tools

Microsoft Word

Excel

Job description

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology, and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as well as your teammates.

We are looking for: Client Service Representative (CSR) - Part Time, Overnights

Proposed Schedule: Sunday and Monday 6pm to 6am

This role has a hiring range of $15.00-21.75/hr based on experience.

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients
• Answer telephones and transfer calls
• Escort clients and their pets to exam rooms
• Manage medical records, charts, reports and correspondence
• Discuss payment options and process payments
• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations
• Excellent verbal and written communication skills
• Excellent client service skills and phone etiquette
• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously
• Sense of urgency within a fast-paced environment
• Some flexibility with work hours and able to work additional hours when necessary
• Critical thinking skills and ability to anticipate needs inter & intra-departmentally
• General computer competency required including Microsoft Word and Excel
• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Shift Differentials and On-call Pay
• Uniform Allowance

Come as you are. MedVet is an equal opportunity employer. We are also a drug-free organization, therefore employment with MedVet dependent upon the passing of a drug screen and background check.

MedVet does not accept unsolicited resumes from third-party recruiters.