Veterinary Client Service Representative - Evenings

Jobvite, Inc.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Vision and Dental

401k with Employer Match

PTO and vacation plans

Pet Discounts and Pet Insurance

Continuing Education Opportunities and

HSA/FSA

Job summary

MedVet is seeking a detail-oriented Client Service Representative to greet clients, manage phone calls, and escort pets to exam rooms. You will handle medical records, discuss payments, and maintain a inviting lobby. Previous veterinary exposure is preferred, with strong communication and teamwork emphasized.

flexibility for weekend and extended hours will be considered. This full-time role offers benefits and a collaborative clinical team environment at MedVet facilities across the nation.

Qualifications

• Ability to stay composed in stressful and emotional situations.
• Excellent verbal and written communication skills.
• Strong client service skills and phone etiquette.
• Attention to detail and ability to work in a team or independently.
• Ability to adapt to a fast-paced environment with a sense of urgency.
• Flexibility to work additional hours when needed.
• Strong problem-solving and cross-departmental awareness.

Responsibilities

• Greet and check-in clients.
• Answer telephones and transfer calls.
• Escort clients and their pets to exam rooms.
• Manage medical records, charts, reports and correspondence.
• Discuss payment options and process payments.
• Maintain a neat and clean lobby.

Skills

Composure under pressure

Verbal communication

Written communication

Client service excellence

Phone etiquette

Attention to detail

Teamwork and autonomy

Urgency in fast-paced settings

Flexibility with hours

Critical thinking

General computer skills

Education

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Excel

Job description

Proposed work schedule; Sunday from 6a-6p, Monday and Tuesday from 12p-12a

MedVet is a fast-growing Emergency and Specialty provider with practices nationwide. We help our patients receive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team.

We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive the MedVet experience for our clients and patients, as wellas your teammates.

Client Service Representative (CSR)

Our Client Service Representatives have the first interaction with our clients providing superior service to ensure client interactions are facilitated smoothly, compassionately and effectively throughout their MedVet Experience. This role requires practical knowledge of hospital organization, services, veterinary terminology, medical records and financial policies/transactions. The ability to multi-task and enter data accurately is crucial for success in this position. This individual must always maintain a compassionate yet professional composure.

What you’ll do:

• Greet and check-in clients


• Answer telephones and transfer calls


• Escort clients and their pets to exam rooms


• Manage medical records, charts, reports and correspondence


• Discuss payment options and process payments


• Maintain a neat and clean lobby

Who you are:

• Ability to remain composed in stressful and emotional situations


• Excellent verbal and written communication skills


• Excellent client service skills and phone etiquette


• Attention to detail, self-motivated and the ability to work successfully as part of a team and autonomously


• Sense of urgency within a fast-paced environment


• Some flexibility with work hours and able to work additional hours when necessary


• Critical thinking skills and ability to anticipate needs inter & intra-departmentally


• General computer competency required including Microsoft Word and Excel


• Previous experience in veterinary setting (preferred)

Perks and Benefits include:

• Strong career growth and personal development opportunities


• Comprehensive Health Benefits


• Vision and Dental


• HSA, FSA and Independent Care Spending


• 401k with Employer Match
  
• Paid Time Off (PTO)


• Shift Differentials and On-callPay


• Uniform Allowance


• Employee Pet Discounts and Pet Insurance


• Elective Short-Term Disability, Life and Accident Insurance and company paid Long Term Disability


• Continuing Education Opportunities and Assistance Program

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.

MedVetdoes not accept unsolicited resumes from third-party recruiters.