Veterinary Client Service Rep — Growth, Training & Benefits

Innovetive Petcare; Crozet (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Training & Career Dev.

Comprehensive Health Benefits

Exclusive Pet Care Discounts

Generous Paid Time Off

401(k) with Company Match

Job summary

Animal Wellness Center in Crozet, VA is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients. You’ll handle phone inquiries, schedule appointments, and manage client records with care.

You’ll coordinate with doctors and staff, process payments, and assist with prescriptions and patient histories while delivering compassionate, efficient service in a fast-paced, animal-loving team.

Qualifications

• Previous veterinary reception experience is preferred but not required.
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed.
• Excellent communication and interpersonal skills.
• Passion for providing exceptional client service.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable learning new computer systems and technology.
• Weekend availability as needed.
• Ability to lift up to 30–50 pounds.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and schedule appointments efficiently
• Obtain and document accurate patient histories
• Process invoices and payments accurately
• Verify vaccination status and required testing
• Communicate patient arrivals and treatment needs with doctors and technical staff
• Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
• Maintain accurate medical records and client information
• Support daily hospital operations to ensure a seamless client experience

Skills

Customer service

Communication

Organization

Multitasking

Learn new systems

Teamwork

Education

High school diploma or equivalent

Job description

Animal Wellness Center in Crozet, VA is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients. You’ll handle phone inquiries, schedule appointments, and manage client records with care.

You’ll coordinate with doctors and staff, process payments, and assist with prescriptions and patient histories while delivering compassionate, efficient service in a fast-paced, animal-loving team.