Veterinary Client Service Representative

Innovetive PetCare; Crozet (VA); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive Compensation

Comprehensive Training & Career Dev.

Comprehensive Health Benefits

Exclusive Pet Care Discounts

Generous Paid Time Off

401(k) with Company Match

Job summary

Animal Wellness Center in Crozet, VA is seeking a friendly Veterinary Client Service Representative to be the first point of contact for clients and patients. You’ll handle phone inquiries, schedule appointments, and manage client records with care.

You’ll coordinate with doctors and staff, process payments, and assist with prescriptions and patient histories while delivering compassionate, efficient service in a fast-paced, animal-loving team.

Qualifications

• Previous veterinary reception experience is preferred but not required.
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed.
• Excellent communication and interpersonal skills.
• Passion for providing exceptional client service.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Comfortable learning new computer systems and technology.
• Weekend availability as needed.
• Ability to lift up to 30–50 pounds.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and compassion
• Answer incoming phone calls and schedule appointments efficiently
• Obtain and document accurate patient histories
• Process invoices and payments accurately
• Verify vaccination status and required testing
• Communicate patient arrivals and treatment needs with doctors and technical staff
• Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
• Maintain accurate medical records and client information
• Support daily hospital operations to ensure a seamless client experience

Skills

Customer service

Communication

Organization

Multitasking

Learn new systems

Teamwork

Education

High school diploma or equivalent

Job description

Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Crozet, Virginia

Compensation: $15.00 - $17.00 / hour

Description

Veterinary Client Service Representative

Animal Wellness Center | Crozet, VA

At Animal Wellness Center, we’re dedicated to providing compassionate, high-quality veterinary care for pets and the people who love them. Our close-knit team takes pride in creating a welcoming, supportive environment where clients feel cared for and every patient receives exceptional attention.

We’re looking for a friendly, organized, and service-focused Veterinary Client Service Representative to join our team. Whether you’re an experienced veterinary CSR or bring exceptional customer service skills from another client-focused industry, we’d love to meet you. If you enjoy helping people, love animals, and thrive in a collaborative environment, we encourage you to apply!

What You’ll Do

As one of the first people our clients interact with, you’ll play an essential role in creating a positive experience for every patient and pet owner.

Some of the responsibilities you will own in this role:

• Client Service Responsibilities
  • Welcome clients and patients with warmth, professionalism, and compassion
  • Answer incoming phone calls and schedule appointments efficiently
  • Obtain and document accurate patient histories
  • Process invoices and payments accurately
  • Verify vaccination status and required testing
  • Communicate patient arrivals and treatment needs with doctors and technical staff
  • Prepare prescriptions, prescription diets, and over-the-counter products as directed by a veterinarian
  • Maintain accurate medical records and client information
  • Support daily hospital operations to ensure a seamless client experience

This description is not intended to be an exhaustive list of responsibilities. Duties may change based on hospital needs.

Preferred Qualifications

• Previous veterinary reception experience is preferred but not required
• Strong customer service experience in veterinary, medical, hospitality, retail, or another client-focused environment is welcomed
• Excellent communication and interpersonal skills
• Passion for providing exceptional client service
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable learning new computer systems and technology
• High school diploma or equivalent
• Weekend availability as needed
• Ability to lift up to 30–50 pounds

Benefits

Competitive Compensation – $15.00–$17.00/hour, based on experience, skills, and qualifications.

• Comprehensive Training & Career Development – Gain access to ongoing learning opportunities and career growth programs.
• Comprehensive Health Benefits – Medical, dental, and vision coverage to support your well-being.
• Exclusive Pet Care Discounts – Significant savings on pet exams, treatments, and boarding.
• Generous Paid Time Off – Recharge with paid vacation and personal days.
• 401(k) with Company Match – Invest in your future with our retirement savings plan.