Veterinary Client Relations Specialist (Surgery)

SOUTHWEST VETERINARY SURGICAL SERVICE PC; Gilbert (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance that is company-subs

Dental insurance

Vision insurance

Generous PTO

Sick leave

Tuition reimbursement

CE credits funding

CVT licensing reimbursement

Learning rounds

Career path

Retirement plan with company match

Job summary

SOUTHWEST VETERINARY SURGICAL SERVICE PC is seeking a full-time Client Liaison in Gilbert, AZ. You will be the first impression for clients and referring DVMs, delivering exceptional customer service while coordinating with the care team across Gilbert, Scottsdale, Glendale, and Tucson.

Role requires comfort around animals, experience in surgical or specialty veterinary settings, and the ability to read, write, and speak English fluently.

Qualifications

• Minimum 3–5 years of practical vet technician work experience (CVT strongly preferred).
• 2+ years’ experience in a surgical or specialty setting preferred.
• Demonstrated knowledge of procedures, anatomy, and post-op care.
• Ability to prioritize, multitask, and maintain urgency in a fast-paced environment.
• Read, write, and speak English fluently; strong communication skills.

Responsibilities

• Provide accurate information to inquiries from clients and rDVMs.
• Support client services, technicians, and doctors across multiple locations (Gilbert, Scottsdale, Glendale, Tucson).
• Schedule appointments, prepare estimates, and perform post-operative follow-up calls.
• Maintain client and patient files with documentation and lab results.
• Handle client communications professionally to convert inquiries into appointments.
• Perform back-up with check-in/out, deposits, and credit card authorizations.
• Maintain organization and provide exceptional customer service.

Skills

Vet tech experience

Prior surgical/speciatly setting

Multitasking

Customer service

Phone etiquette

Computer proficiency

English fluency

Interpersonal communication

Reading/writing medical records

Education

CVT strongly preferred

Tools

Gmail

Cornerstone

PDF converters

Microsoft Office

Job description

SOUTHWEST VETERINARY SURGICAL SERVICE PC is seeking a full-time Client Liaison in Gilbert, AZ. You will be the first impression for clients and referring DVMs, delivering exceptional customer service while coordinating with the care team across Gilbert, Scottsdale, Glendale, and Tucson.

Role requires comfort around animals, experience in surgical or specialty veterinary settings, and the ability to read, write, and speak English fluently.