Veterinary Client Relations Specialist

Veterinary Innovative Partners; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability insurance

Training & Development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Abingdon Square Veterinary Clinic in New York City is seeking an exceptional Client Service Representative to join our busy five-doctor practice. This role goes beyond front desk tasks, serving as the heart of client and patient care.

You will greet clients, handle a high-volume phone system, schedule surgeries and appointments, and help manage records with kindness, empathy, and efficiency in a fast-paced environment.

Qualifications

• Veterinary reception or veterinary client service experience preferred.
• Experience in healthcare, hospitality, or another high-volume customer service environment is valued.
• Strong computer skills and the ability to learn new software quickly.
• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Responsibilities

• Create an exceptional experience for every client from the moment they call or walk through our doors.
• Greet clients warmly and professionally while building lasting relationships.
• Answer a high-volume phone system, respond to client inquiries, and provide information about hospital services.
• Schedule appointments, surgeries, and procedures for a busy five-doctor practice.
• Check in patients, verify information, update medical records, and obtain necessary paperwork.
• Process payments, prepare invoices and receipts, and coordinate a smooth check-out experience.
• Schedule follow-up appointments and provide post-visit instructions.
• Maintain accurate electronic medical records and client information.
• Educate clients on wellness care, preventive medicine, medications, and hospital services.
• Answer questions, address concerns, and proactively anticipate client needs to provide outstanding service.
• Work closely with veterinarians, technicians, and support staff to ensure efficient patient flow.
• Assist with coordinating appointments, procedures, and special requests.
• Serve as a positive ambassador for our hospital by delivering compassionate, professional client service every day.

Skills

Veterinary reception experience

Healthcare/customer service

Computer skills

Interpersonal skills

Multitasking

Organizational skills

Empathy and patience

Job description

Abingdon Square Veterinary Clinic in New York City is seeking an exceptional Client Service Representative to join our busy five-doctor practice. This role goes beyond front desk tasks, serving as the heart of client and patient care.

You will greet clients, handle a high-volume phone system, schedule surgeries and appointments, and help manage records with kindness, empathy, and efficiency in a fast-paced environment.