Experienced Veterinary Client Service Representative/Receptionist - Abingdon Square Veterinary [...]

Veterinary Innovative Partners; New York (NY); On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Life Insurance

Paid Time Off

Disability insurance

Training & Development

Tuition assistance

Uniform allowance

Pet care discounts

Job summary

Abingdon Square Veterinary Clinic in New York City is seeking an exceptional Client Service Representative to join our busy five-doctor practice. This role goes beyond front desk tasks, serving as the heart of client and patient care.

You will greet clients, handle a high-volume phone system, schedule surgeries and appointments, and help manage records with kindness, empathy, and efficiency in a fast-paced environment.

Qualifications

• Veterinary reception or veterinary client service experience preferred.
• Experience in healthcare, hospitality, or another high-volume customer service environment is valued.
• Strong computer skills and the ability to learn new software quickly.
• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Responsibilities

• Create an exceptional experience for every client from the moment they call or walk through our doors.
• Greet clients warmly and professionally while building lasting relationships.
• Answer a high-volume phone system, respond to client inquiries, and provide information about hospital services.
• Schedule appointments, surgeries, and procedures for a busy five-doctor practice.
• Check in patients, verify information, update medical records, and obtain necessary paperwork.
• Process payments, prepare invoices and receipts, and coordinate a smooth check-out experience.
• Schedule follow-up appointments and provide post-visit instructions.
• Maintain accurate electronic medical records and client information.
• Educate clients on wellness care, preventive medicine, medications, and hospital services.
• Answer questions, address concerns, and proactively anticipate client needs to provide outstanding service.
• Work closely with veterinarians, technicians, and support staff to ensure efficient patient flow.
• Assist with coordinating appointments, procedures, and special requests.
• Serve as a positive ambassador for our hospital by delivering compassionate, professional client service every day.

Skills

Veterinary reception experience

Healthcare/customer service

Computer skills

Interpersonal skills

Multitasking

Organizational skills

Empathy and patience

Job description

Client Service Representative

Busy 5-Doctor Veterinary General Practice | New York City

Do you believe every client interaction is an opportunity to make someone's day?

Abingdon Square Veterinary Clinic is looking for an exceptional Client Service Representative to join our busy, five-doctor veterinary hospital in New York City. This is not just a front desk position—it's an opportunity to be the heart of our practice.

Our ideal candidate is someone who smiles often, loves connecting with people, thinks ahead, and finds a way to say "yes." You enjoy being busy, embrace multitasking, and understand that outstanding customer service is just as important as outstanding medical care.

If you thrive in a fast-paced environment, have a positive attitude, and genuinely enjoy helping pets and the people who love them, we want to meet you.

Responsibilities:

• Client Interaction and Communication:
  • Create an exceptional experience for every client from the moment they call or walk through our doors.
  • Greet clients warmly and professionally while building lasting relationships.
  • Answer a high-volume phone system, respond to client inquiries, and provide information about hospital services.
  • Schedule appointments, surgeries, and procedures for a busy five-doctor practice.
• Check-In and Check-Out Procedures:
  • Efficiently check in patients, verify information, update medical records, and obtain necessary paperwork.
  • Process payments, prepare invoices and receipts, and coordinate a smooth check-out experience.
  • Schedule follow-up appointments and provide post-visit instructions.
• Administrative Tasks and Record Keeping:
  • Multitask between appointments, phone calls, emails, payments, medical records, and administrative duties.
  • Maintain accurate electronic medical records and client information.
  • Complete filing, scanning, faxing, and other general office tasks.
• Client Education and Support:
  • Educate clients on wellness care, preventive medicine, medications, and hospital services.
  • Answer questions, address concerns, and proactively anticipate client needs to provide outstanding service.
• Team Collaboration:
  • Work closely with veterinarians, technicians, and support staff to ensure efficient patient flow.
  • Assist with coordinating appointments, procedures, and special requests.
  • Serve as a positive ambassador for our hospital by delivering compassionate, professional client service every day.

The Client Service Representative is much more than just a receptionist. Our CSRs provide the first impression of the hospital to clients and patients. They must be warm, friendly, professional, helpful, knowledgeable, and capable of handling many tasks at once with many interruptions. This role requires an individual with knowledge of the veterinary world, critical thinking, and schedule maintenance. Individuals with friendly and outgoing demeanors are necessary.

Qualifications:

• Veterinary reception or veterinary client service experience is preferred.
• Experience in healthcare, hospitality, or another high-volume customer service environment is also valued.
• Strong computer skills and the ability to learn new software quickly.
• Excellent interpersonal and customer service skills, with a friendly and professional demeanor.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.

Benefits:

Salary Range: $21.00-26.00 an hour to commensurate with qualifications and experience

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Why Abingdon Square Veterinary Clinic?

We are a collaborative, compassionate team that believes great veterinary medicine starts with an exceptional client experience. We support one another, celebrate successes, and work together to provide the highest level of care for our patients and their families.

At Abingdon Square Veterinary Clinic, we’re not just about top-notch care for our furry friends – we’re building a team that’s passionate about making a real difference! Our state-of-the-art clinic is located at 374 6th Ave, New York, NY

Why You’ll Love Working Here:

• 5 large, beautifully designed exam rooms
• A cutting-edge surgical suite where precision meets comfort.
• A dedicated dental suite with 2 dental tables to make every procedure smooth
• An incredible staff lounge where you can relax, recharge, and enjoy top-tier amenities.
• The latest in veterinary technology and a cloud-based medical record system to make your job easier and more efficient.

At Abingdon Square, we believe that happy, healthy pets make happy people, and we go above and beyond to offer gold-standard veterinary care. Our services include routine and advanced soft tissue surgery, dental care, and urgent care during business hours. We're Fear Free, Feline Friendly Certified, and Human-Animal Bond Certified, because we know that caring for animals requires both skill and compassion.

You can check out our amazing practice and get a glimpse of our new home at https://abingdonsquarevet.com

Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.

Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment

Stay connected with VIP!

Follow Veterinary Innovative Partners on LinkedIn for the latest career opportunities, team stories, and behind-the-scenes looks at life in our hospitals.