Client Service Representative

Ethos Discovery; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

HSA / FSA

Life and Disability insurance

PTO & Holidays

Pet Discount

Tuition assistance

Uniform stipend

Retirement plan

Job summary

Austin Veterinary Emergency & Specialty (AVES) is part of Ethos Veterinary Health and is expanding to include new doctors and services in a brand-new 45,000 sq ft hospital in Austin, TX. The Client Service Representative will support emergency, critical care and specialty departments while greeting and assisting clients.

The role requires at least 2 years of customer service in a medical setting, veterinary experience preferred, and fluent English.

Qualifications

• 2+ years of customer service experience in a medical setting is required.
• Veterinary experience is preferred.
• A solid employment history with reliability.
• Ability to work independently and be self-driven.
• Proactive mindset with opportunities for collaboration to improve processes.
• Fluent English skills (speaking & reading) required.

Responsibilities

• Educate and support clients and referring veterinarians about services over the phone and in person.
• Assist clients in scheduling appointments at the hospital for a seamless process.
• Handle reminder and follow-up communications via phone and email.
• Accurately update and maintain client/pet records with attention to detail.
• Oversee payment processing and reconciliation during transactions.

Skills

Customer service

Communication

Independence

Proactive mindset

Collaboration

Job description

Client Service Representative

$18 - $22/hr | Austin Veterinary Emergency & Specialty | Austin, TX

At Austin Veterinary Emergency & Specialty (AVES), we have recently expanded—adding new doctors, enhancing our services, and growing our departments—now operating in our brand-new, state-of-the-art 45,000 sq. ft. hospital. As part of this continued growth, we’re hiring for multiple positions across departments. We’re seeking highly skilled, self‑motivated, and team-oriented professionals who are passionate about delivering exceptional care in advanced veterinary medicine.

Compensation

• $18 -$22/hr based on experience

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule

• Full Time
  • Shifts: TBD
  • Rotating Weekends Required

Job Description

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi-specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow-up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: accurately and efficiently handle payment processing and reconciliation

Qualifications

• At least 2 years of customer service experience in a medical setting is required
• Veterinary experience is preferred.
• A solid employment history with proven reliability.
• The ability to work independently while being self-driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus

Why Choose AVES?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast-paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities—we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

Why AVES?

Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most. As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.

We’ve Moved! AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility just 2.6 miles from our original location. This expansion allows us to grow alongside our community, enhance our capabilities, and create even more opportunities for our team members to develop and thrive.

Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience. We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands‑on training for our support staff.

Nearby Communities

• Austin, TX
• Round Rock, TX
• Cedar Park, TX
• Georgetown, TX
• Leander, TX
• Pflugerville, TX
• Hutto, TX
• Kyle, TX
• Buda, TX
• Lakeway, TX
• Bee Cave, TX
• Dripping Springs, TX
• Liberty Hill, TX
• Manor, TX
• Elgin, TX
• Bastrop, TX

About Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Candidates can confidentially submit their CV to Talent Acquisition Partner Craig at [e-mail]

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.