Emergency Veterinary Client Services Specialist

Ethos Discovery; Austin (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

HSA / FSA

Life and Disability insurance

PTO & Holidays

Pet Discount

Tuition assistance

Uniform stipend

Retirement plan

Job summary

Austin Veterinary Emergency & Specialty (AVES) is part of Ethos Veterinary Health and is expanding to include new doctors and services in a brand-new 45,000 sq ft hospital in Austin, TX. The Client Service Representative will support emergency, critical care and specialty departments while greeting and assisting clients.

The role requires at least 2 years of customer service in a medical setting, veterinary experience preferred, and fluent English.

Qualifications

• 2+ years of customer service experience in a medical setting is required.
• Veterinary experience is preferred.
• A solid employment history with reliability.
• Ability to work independently and be self-driven.
• Proactive mindset with opportunities for collaboration to improve processes.
• Fluent English skills (speaking & reading) required.

Responsibilities

• Educate and support clients and referring veterinarians about services over the phone and in person.
• Assist clients in scheduling appointments at the hospital for a seamless process.
• Handle reminder and follow-up communications via phone and email.
• Accurately update and maintain client/pet records with attention to detail.
• Oversee payment processing and reconciliation during transactions.

Skills

Customer service

Communication

Independence

Proactive mindset

Collaboration

Job description

Austin Veterinary Emergency & Specialty (AVES) is part of Ethos Veterinary Health and is expanding to include new doctors and services in a brand-new 45,000 sq ft hospital in Austin, TX. The Client Service Representative will support emergency, critical care and specialty departments while greeting and assisting clients.

The role requires at least 2 years of customer service in a medical setting, veterinary experience preferred, and fluent English.