Client Service Representative

Ethos Veterinary Health; Austin (TX); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) with matching

Health, Dental, and Vision insurance

Health Savings Account (HSA) / FSA

Life and Disability insurance

Paid Time Off (PTO) and Holidays

Employee Assistance Program and Pet D

Professional development and tuition

Uniform stipend

Retirement plan

Job summary

Austin Veterinary Emergency & Specialty Center (AVES) is seeking a Client Service Representative to support our emergency, critical care and specialty departments. You will welcome and assist our guests while handling phone and in-person interactions.

Responsibilities include educating clients, coordinating appointments, following up with patients, maintaining records, and overseeing payments with accuracy.

Qualifications

• At least 2 years of customer service experience in a medical setting.
• Veterinary experience is preferred.
• Solid employment history with proven reliability.
• Ability to work independently while being self-driven and eager to grow.
• Proactive mindset with focus on process improvements and collaboration to streamline operations.
• Fluent English (speaking & reading) required; multilingual is a plus.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

Skills

Customer service

Communication

English fluency

Job description

Client Service Representative

Compensation

$18 - $21/hr. based on experience

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

Schedule

Full Time. Day/Night Shifts. Rotating Weekends Required.

Job Description

As a Client Service Representative, you will play a crucial role in supporting our emergency, critical care and specialty departments while welcoming and assisting our guests.

Responsibilities

• Educate and Support: Inform clients and referring veterinarians about our comprehensive services and provide compassionate support over the phone and in person.
• Appointment Coordination: Assist clients in scheduling appointments at our multi‑specialist hospital, ensuring a seamless and efficient process.
• Communication Mastery: Handle reminder and follow‑up communications with finesse, utilizing both phone and email to keep clients informed and engaged.
• Record Keeping: Accurately update and maintain client/pet records and files, ensuring a meticulous approach to detail.
• Financial Transactions Oversight: Accurately and efficiently handle payment processing and reconciliation.

Qualifications

• At least 2 years of customer service experience in a medical setting.
• Veterinary experience is preferred.
• A solid employment history with proven reliability.
• The ability to work independently while being self‑driven and eager to grow.
• A proactive mindset, always looking for process improvements and opportunities for collaboration to streamline operations.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages is a plus.

Why Choose AVES?

• Work alongside a compassionate, dedicated team of veterinary professionals.
• Thrive in a dynamic, fast‑paced environment where no two days are the same.
• Make a direct impact on the lives of pets and their families during critical times.
• Receive continuous training and growth opportunities — we’re passionate about teaching!
• Enjoy a competitive salary and benefits package.

About AVES

Austin Veterinary Emergency & Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional care when it matters most. We offer comprehensive specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology, and a fully integrated Oncology Cancer Center.

Nearby Communities

• Austin, TX
• Round Rock, TX
• Cedar Park, TX
• Georgetown, TX
• Leander, TX
• Pflugerville, TX
• Hutto, TX
• Kyle, TX
• Buda, TX
• Lakeway, TX
• Bee Cave, TX
• Dripping Springs, TX
• Liberty Hill, TX
• Manor, TX
• Elgin, TX
• Bastrop, TX

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.