Veterinary Client Experience Specialist - Swing Shift

Veritas Veterinary Partners; Eatontown (NJ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Maternity/Paternity leave

401K with employer match

Paid Time off

Talkspace mental health support

Uniforms provided

Pet discounts

Job summary

Garden State Veterinary Specialists in Eatontown, NJ is seeking a Client Experience Representative to join our team. You will greet clients, manage scheduling, handle data entry and billing, and support a warm, welcoming front desk environment.

The role emphasizes compassionate client interactions, multitasking across phone lines and administrative duties, and contributing to a positive clinic atmosphere. Training and team support are provided.

Qualifications

• 1+ years of client service experience in a fast-paced setting.
• Excellent communication skills with clients and the vet team.
• Able to juggle multiple tasks—phone lines, data entry, billing.
• Handle financial conversations with professionalism.
• Empathy and compassion for anxious pet parents.
• Know when to be discreet and when to be warm.

Responsibilities

• Greet clients and manage front-desk tasks.
• Answer multiple phone lines and schedule appointments.
• Enter data accurately and maintain records.
• Support billing conversations with professionalism.
• Provide empathetic, calm assistance to pet parents.

Skills

Client service

Phone handling

Data entry

Empathy

Team player

Positive attitude

Tools

Billing software

Job description

Garden State Veterinary Specialists in Eatontown, NJ is seeking a Client Experience Representative to join our team. You will greet clients, manage scheduling, handle data entry and billing, and support a warm, welcoming front desk environment.

The role emphasizes compassionate client interactions, multitasking across phone lines and administrative duties, and contributing to a positive clinic atmosphere. Training and team support are provided.