Veterinary Client Experience Specialist — Front Desk

Pieper Veterinary; Southington (CT); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k plan with employer match

Up to 75 employee pet care discount

Annual uniform allowance

Job summary

Pieper Veterinary in Plantsville, CT is seeking a Veterinary Client Service Representative to join our busy 3-doctor practice. You’ll be the first point of contact, greeting clients and pets, answering phones, scheduling appointments, and ensuring smooth front desk operations with warmth and professionalism.

The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced setting.

Qualifications

• Excellent verbal and written communication skills in client-facing settings
• Warm, empathetic demeanor with strong interpersonal abilities
• Ability to multitask and stay organized in a busy veterinary front desk
• Willingness to learn veterinary terminology and assist the medical team

Responsibilities

• Answer phones and respond to client inquiries in a friendly, professional manner
• Schedule appointments and coordinate hospital workflow to ensure smooth operations
• Facilitate clear communication between clients and the veterinary team throughout visits
• Support front desk with daily tasks to maintain a welcoming client experience

Skills

Verbal and written communication

Interpersonal skills

Multitasking in fast-paced setting

Team collaboration

Reliability / punctuality

Willingness to learn veterinary terms

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Pieper Veterinary in Plantsville, CT is seeking a Veterinary Client Service Representative to join our busy 3-doctor practice. You’ll be the first point of contact, greeting clients and pets, answering phones, scheduling appointments, and ensuring smooth front desk operations with warmth and professionalism.

The ideal candidate has excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced setting.