Client Service Representative – Primary Care – PT

Pieper Veterinary; Southington (CT); On-site; USD 25,000 - 28,000; Part time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer match

Pet care discount

Uniform allowance

Job summary

Pieper Veterinary is seeking a Veterinary Client Service Representative for our Mountain Lore location in Plantsville, CT. You will be the first point of contact, handling phones, scheduling and ensuring a smooth front desk flow while delivering exceptional client service for pets and their families.

The role emphasizes teamwork, empathy, and professionalism in a busy three-doctor practice. Prior veterinary client service experience is preferred, with opportunities for growth and ongoing

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Answer phones and greet clients.
• Schedule appointments and coordinate front-desk operations.
• Communicate clearly between clients and medical team to support hospital operations.
• Provide a warm, welcoming and empathetic client experience.

Skills

Customer service experience

Communication skills

Multitasking

Empathy and professionalism

Team collaboration

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Description We know that a positive client experience begins the moment our clients walk through our doors At Pieper Veterinary we are looking for a dedicated Veterinary Client Service Representative to join our exceptional team of veterinary professionals at our Mountain Lore location in Plantsville CT We are looking for a Client Service Representative to join a busy 3 doctor veterinary practice In this role you will be an essential part of the client experience helping to keep the front desk running smoothly while managing schedules efficiently coordinating appointments and providing exceptional service to our clients and their pets As the first point of contact for our clients you will play a vital role in creating a warm welcoming and compassionate experience for both pets and the people who love them Your professionalism empathy and attention to detail will help ensure every client feels supported from the moment they enter our waiting room through every step of their visit If you are passionate about providing outstanding customer service thrive in a busy veterinary environment and want to make a meaningful difference in the lives of animals and their families this is your opportunity to be part of something truly special from the ground up

What to Expect

Career Advancement We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things you can expect to be promoted from within Commitment to Continuing Education We want to retain and develop our talent to the best of our ability You can expect numerous in house CE opportunities an annual symposium and any mentoring available to support and achieve your career goals Environment of Belonging With so many specialties at your fingertips its easy to find where you fit We also promote an environment of inclusivity so that everyone feels welcome

About You

We strongly believe that veterinary medicine is a team sport and our ideal Client Service Representative is someone who feels the same Communication is at the heart of what we do and we are looking for someone who can navigate both client and team interactions with confidence compassion and professionalism In this fast paced veterinary environment you will provide exceptional client service answer phones schedule appointments and help facilitate clear communication between our clients and medical team to ensure smooth and efficient hospital operations The ideal candidate will remain calm and compassionate during emotional or stressful situations maintain accuracy and organization when managing schedules and be comfortable safely handling patients on a leash or in a carrier when needed We value collaboration and encourage every team member to speak up share ideas and contribute to the success of the hospital Experience with EzyVet is a plus but not required

Anticipated Schedule

This is a part time position Saturday 8am 12pm

Compensation

1800 1900 an hour depending on experience

Whats in it for you

Supportive culture with social events & team buildingCompetitive paid time off & holidaysCareer Growth & Training OpportunitiesComprehensive medical dental and vision insuranceMental Health Focused Services401k plan with a strong employer matchUp to 75 employee pet care discountAnnual uniform allowance

Requirements

• Previous experience in a customer service role preferably in a veterinary setting is preferred
• High school diploma or equivalent
• Familiarity with veterinary terminology or a willingness to learn
• Excellent verbal and written communication skills to interact with clients and staff
• Exceptional interpersonal skills with a warm friendly and empathetic approach to clients and their pets
• Ability to handle challenging client situations with tact patience and understanding
• Ability to manage multiple tasks simultaneously in a fast paced environment
• Ability to work collaboratively with veterinarians technicians and other staff members to ensure smooth clinic operations
• Flexibility to assist with other duties as needed and work effectively in a team oriented environment
• Reliable punctual and dependable with a strong work ethic and a commitment to delivering exceptional service
• Ability to remain calm and composed under pressure especially in high stress or emotional situations
• Willingness to continue learning and stay updated on best practices in client service and veterinary care
• Must be 18 years or older to apply

ACP2