Veterinary Client Experience Specialist

Accreditation Council for Graduate Medical Education; Morehead City (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) retirement plan with company match

Employee discounts on veterinary services

Mental health and wellness resources

Tailored development programs

Job summary

Accreditation Council for Graduate Medical Education in Morehead City, NC, is looking for a Client Service Representative to enhance the client experience by managing appointments, processing patient information, and ensuring effective communication. Ideal candidates are friendly, organized, and thrive in a collaborative, fast-paced environment.

The role requires a high school diploma and previous customer service experience, with a preference for those with veterinary or healthcare backgrounds. Offers include competitive pay, health insurance, and professional development opportunities.

Qualifications

• Previous customer service experience required, veterinary or healthcare experience preferred.
• Strong communication and interpersonal skills with a client-focused mindset.
• Availability to work flexible hours, including some weekends and holidays.

Responsibilities

• Answer phone calls and emails promptly with professional, friendly service.
• Schedule appointments efficiently based on client and hospital needs.
• Greet clients and pets warmly and professionally.
• Maintain accurate client and patient records within the practice management system.
• Provide accurate post-visit instructions and follow-up care information.

Skills

Strong communication skills

Customer service experience

Organizational skills

Comfort with technology

Education

High school diploma or equivalent

Job description

Accreditation Council for Graduate Medical Education in Morehead City, NC, is looking for a Client Service Representative to enhance the client experience by managing appointments, processing patient information, and ensuring effective communication. Ideal candidates are friendly, organized, and thrive in a collaborative, fast-paced environment.

The role requires a high school diploma and previous customer service experience, with a preference for those with veterinary or healthcare backgrounds. Offers include competitive pay, health insurance, and professional development opportunities.