Veterinary Client Experience Specialist

Accreditation Council for Graduate Medical Education; Gainesville (GA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) Matching

Student Loan Assistance

Health, Dental, and Vision Insurance

Generous Paid Time Off

Job summary

The Accreditation Council for Graduate Medical Education seeks a Client Service Representative to provide exceptional service to clients. Key responsibilities include managing appointments, answering calls, and updating patient information. Ideal candidates will possess a high school diploma, excellent communication skills, and customer service experience.

The role necessitates a calm demeanor, strong organizational abilities, and proficiency with technology. Benefits include competitive pay, health insurance, and tailored development programs.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability.
• Greet clients warmly and ensure a positive experience throughout their visit.
• Update client and patient records in the practice management system.
• Provide clients with accurate post-visit instructions, including medication schedules.

Skills

Communication Skills

Customer Service Experience

Compassionate Service

Organizational Skills

Education

High school diploma or equivalent

Tools

Scheduling Software

Online Communication Platforms

Job description

The Accreditation Council for Graduate Medical Education seeks a Client Service Representative to provide exceptional service to clients. Key responsibilities include managing appointments, answering calls, and updating patient information. Ideal candidates will possess a high school diploma, excellent communication skills, and customer service experience.

The role necessitates a calm demeanor, strong organizational abilities, and proficiency with technology. Benefits include competitive pay, health insurance, and tailored development programs.