Veterinary Client Care Lead - Internal Medicine

Pieper Veterinary; Middletown (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Supportive culture with social events

Competitive PTO & holidays

Medical, dental, vision insurance

Mental health services

401(k) with strong match

Job summary

Pieper Veterinary in Middletown, CT seeks a Client Care Coordinator (CCC) for our Internal Medicine Department. The role centers on delivering concierge client service from check-in to discharge, coordinating care, and communicating clearly with clients and the medical team.

The successful candidate will manage email/inquiries, support treatment plans, and help navigate complex workflows with compassion. This is a full-time position offering competitive benefits and a collaborative environment.

Qualifications

• Previous experience in a customer service role, preferably in a veterinary setting.
• Familiarity with veterinary terminology or willingness to learn.
• Excellent verbal and written communication skills.
• Exceptional interpersonal skills with a warm, friendly and empathetic approach to clients and their pets.

Responsibilities

• Serve as the frontline liaison between clients, referring veterinarians, doctors, and the medical team.
• Manage internal/external client communications with clarity and empathy.
• Coordinate appointment flow and scheduling to ensure smooth clinic operations.

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Multitasking

Team collaboration

Veterinary terminology

Job description

Pieper Veterinary in Middletown, CT seeks a Client Care Coordinator (CCC) for our Internal Medicine Department. The role centers on delivering concierge client service from check-in to discharge, coordinating care, and communicating clearly with clients and the medical team.

The successful candidate will manage email/inquiries, support treatment plans, and help navigate complex workflows with compassion. This is a full-time position offering competitive benefits and a collaborative environment.