Veterinary Call Center Client Services Specialist

Pieper Veterinary; Middletown (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive PTO & holidays

Medical, dental, vision insurance

Mental Health Focused Services

401(k) plan with strong match

Job summary

Pieper Veterinary in Middletown, CT seeks a courteous Client Service Representative for our Call Center. You will be the first contact for clients, handling calls, scheduling appointments, and guiding pet owners to the care they need with empathy and professionalism.

You should bring solid customer-service experience, strong communication, and the ability to multitask in a fast-paced setting. EzyVet and Smartflow familiarity is a plus; training provided as needed.

Qualifications

• Experience in a customer service role; veterinary setting preferred.
• Excellent verbal and written communication with clients.
• Ability to remain calm and empathetic in high-stress situations.

Responsibilities

• Answer calls and manage client inquiries in a call center environment.
• Schedule appointments and coordinate care for pets.
• Assist with client questions and connect pets with appropriate veterinary services.
• Collaborate with clinicians and staff to ensure smooth client experiences.

Skills

Customer service

Communication

Empathy

Multitasking

Tools

EzyVet

Smartflow

Job description

Pieper Veterinary in Middletown, CT seeks a courteous Client Service Representative for our Call Center. You will be the first contact for clients, handling calls, scheduling appointments, and guiding pet owners to the care they need with empathy and professionalism.

You should bring solid customer-service experience, strong communication, and the ability to multitask in a fast-paced setting. EzyVet and Smartflow familiarity is a plus; training provided as needed.