Client Service Representative

Vicar Operating, Inc. dba VCA; Los Angeles (CA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

401(k)

Employee pet discounts

Job summary

VCA North Main Street Veterinary Clinic in Los Angeles is seeking an experienced Client Service Representative to join our AAHA-accredited, multi-doctor team. The CSR represents the face of the hospital, delivering world-class service to pets and their owners.

You will schedule appointments, handle payments, explain fees, recommend products, educate clients on pet care, and keep medical records organized. We offer competitive pay, medical/dental/vision, 401(k), and generous pet discounts, with

Qualifications

• Experience in customer service preferred but training provided.
• Strong communication and interpersonal skills required.
• Ability to explain fees and process payments to clients.

Responsibilities

• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care.
• Maintain medical records and correspondence.
• Keep the hospital tidy inside and outside.

Skills

Customer service

Scheduling

Communication

Sales assistance

Job description

VCA North Main Street Veterinary Clinic, a cornerstone of the Brockton community, is seeking an experienced Client Service Representative to join our dedicated team. We are an AAHA-accredited, multi-doctor practice offering general practice and elective surgical needs. At North Main Street, we take Our Promise, "World-class medicine with hometown care," seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We are looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. We are a close-knit team looking to bring that feeling to all of our patients and clients. The perfect candidate would have a passion for learning as well as teaching. Although experience is preferred, we are willing to train the right person.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each client's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Pay & Benefits

Pay Range: $20.50-$25.00 per hour, depending on prior experience.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.